CHARLES CUNNINGHAM
Nixa,MO
Summary
Highly accomplished business leader with a proven track record in developing and implementing strategic initiatives for organizational success. Recognized for navigating change, solving complex problems, and making informed decisions aligned with business direction. Excels in designing and delivering process improvements to optimize performance, productivity, and profitability. Fosters employee engagement, celebrates achievements, motivates teams, and leverages talent for career growth and succession planning.
Overview
19
19
years of professional experience
Work History
General Manager
Old Navy
01.2024 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Operations Manager
Amazon
06.2020 - 04.2022
- The Operations Manager oversees all functions and personnel of the fulfillment center for Outbound processes with a focus on customer obsession and delivering on time
- Incorporating deep dive analysis of metrics and six sigma to improve quality and reduce defects in all process paths
- Installing a culture of safety first for a team of over 500 associates
District Manager
Tommy Hilfiger
01.2017 - 06.2020
- The District Manager is responsible for achieving district goals as measured by various indicators, including driving business results, KPI's, customer service, merchandising, operations, and human resources
- Identify, recruit, and assist in succession planning for Store Managers within the district to reinforce/ensure brand integrity
- Collaborate with corporate partners to ensure the district has the necessary resources to accomplish and exceed those goals and identify and exploit business opportunities
Field Operations Manager/ Area Manager
Tommy Hilfiger
01.2007 - 01.2017
- The Field Operations Manager Coordinates and organizes store openings and closings as well as remodel and relocation operations
- Develop partnerships and collaborate with corporate team to maintain consistency with scheduling, timelines, and deadlines
- Provide support to field management team
- Cultivate relationships with vendors
- Guide errant stores into alignment with company policies, procedures, and guidelines
Training Manager
Tommy Hilfiger
01.2006 - 01.2012
- The Training manager delivers store orientation program for new managers, along with position training, including roles and obligations
- Conduct site visits to newly-managed stores to determine operating status
- Partner with district managers in coaching and assisting store managers; communicate and implement corporate expectations
- Acquire and train talented personnel
Education
Masters of Business Administration -
University of Phoenix
Phoenix, AZ01.2013
B.S. - Business Management
University of Phoenix
Phoenix, AZ01.2011
B.S. - Organizational Innovation
University of Phoenix
Phoenix, AZ01.2011
Skills
- Team building
- Goal setting
- Quality management
- Verbal and written communication
- Organizational development
- Training and development
- Effective leader
- Operations management
- Customer relations
- Human resources management
- Interpersonal skills
- Leadership and team building
- Marketing
- P&L management
Successes
- Corporate Creative Marketing Director NYC (1 Year term)
- Payroll and Compensation Review Committee
- Training Manager Development Leader
- Marketing and Creative Services Steering Committee
- Key role in development and implementation of company orientation and training program
- Key role in development, implementation and facilitation of corporate policy and procedure manual
- NAIC contributor (North American Integration Committee)
- Successful training of over 30 store managers in the organization
- Presenter and contributor to the Canadian DM meetings and Canadian Store Managers Meeting
- Over 60 New Store Openings, Remodels and Relocations
- Multiple Contest wins over several years
- Annual Magic participant
- GEMBA POC for Phoenix Node
Timeline
General Manager
Old Navy
01.2024 - Current
Operations Manager
Amazon
06.2020 - 04.2022
District Manager
Tommy Hilfiger
01.2017 - 06.2020
Field Operations Manager/ Area Manager
Tommy Hilfiger
01.2007 - 01.2017
Training Manager
Tommy Hilfiger
01.2006 - 01.2012
Masters of Business Administration -
University of Phoenix
B.S. - Business Management
University of Phoenix
B.S. - Organizational Innovation
University of Phoenix
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