CHARLES DAVIS
Omaha,NE
Overview
10
10
years of professional experience
Work History
CLAIMS PROCESSOR/CAEC CUSTOMER SERVICE REPRESENTATIVE
SIGNATURE PERFORMANCE
01.2020 - Current
- Process medical claims for patients in the Veterans Administration system.
- Submit email correspondence when corrections were required on a claim.
- Create and process notifications from Veterans, Veteran Representatives, and Providers for Veterans who went to a non-VA hospital/ER with the intent of obtaining an authorization that will be covered by the Department of Veteran Affairs.
- Answer and direct questions customers would have.
CLAIMS PROCESSOR
SIGNATURE PERFORMANCE (AEROTEK CONTRACT)
01.2019 - 01.2020
- Process medical claims for patients in the Veterans Administration system.
- Submit email correspondence when corrections are required on a claim.
INVESTMENT SERVICES REPRESENTATIVE
TD AMERITRADE (AEROTEK CONTRACT)
01.2019 - 01.2019
- Provide stock quote information to clients. Verify and update address information.
- Provide answers to questions on joint accounts, Traditional, Roth, Simple, and SEP IRAs, tax documents, and monthly statements.
CUSTOMER SERVICE REPRESENTATIVE
CONIFER HEALTH SOLUTIONS
01.2016 - 01.2018
- Provide and explain information on billing to customers and authorized representatives.
- Gather and update insurance information. Assist a customer with setting up payment arrangements and taking payments on their account.
- Answer questions insurance agents and legal officials have on customer accounts that are within HIPAA guidelines.
CUSTOMER SERVICE REPRESENTATIVE
AEROTEK
01.2016 - 01.2016
- Contract with Conifer Health Solutions toward a permanent position.
- Provide and explain information on billing to customers and authorized representatives.
- Gather and update insurance information.
- Assist a customer setting up payment arrangements and taking payments on their account.
- Answer questions insurance agents and legal officials have on customer accounts that are within HIPAA guidelines.
Education
Master of Science - Computer Information Systems
University of Phoenix Online
Omaha, NE04-2004
Bachelor of Science - Computer Science with minors in Business, Mathematics, and English
University of Nebraska-Lincoln
Lincoln, Nebraska05.1997
Associate's degree - Computer Programming Technology
Metropolitan Community College
Omaha, Nebraska08.1993
Skills
- Experienced with Microsoft Office 365 applications
- Skilled in navigating Windows 7 features
- Experienced with Windows 81 operating system
- Skilled in navigating Windows 10 features
- Proficient in Windows 11
- Experienced with Adobe Acrobat tools
- Data entry proficiency
Timeline
CLAIMS PROCESSOR/CAEC CUSTOMER SERVICE REPRESENTATIVE
SIGNATURE PERFORMANCE
01.2020 - Current
CLAIMS PROCESSOR
SIGNATURE PERFORMANCE (AEROTEK CONTRACT)
01.2019 - 01.2020
INVESTMENT SERVICES REPRESENTATIVE
TD AMERITRADE (AEROTEK CONTRACT)
01.2019 - 01.2019
CUSTOMER SERVICE REPRESENTATIVE
CONIFER HEALTH SOLUTIONS
01.2016 - 01.2018
CUSTOMER SERVICE REPRESENTATIVE
AEROTEK
01.2016 - 01.2016
Master of Science - Computer Information Systems
University of Phoenix Online
Bachelor of Science - Computer Science with minors in Business, Mathematics, and English
University of Nebraska-Lincoln
Associate's degree - Computer Programming Technology
Metropolitan Community College
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