Heather Boring
Maryville,TN
Summary
Dynamic Funds Control and Accounts Receivable Specialist with 28 years of comprehensive experience in financial services, collections, and customer care across various industries. Recognized for analytical prowess and a personable approach, complemented by exceptional problem-solving abilities and expertise in credit and collections. Proven track record of enhancing workflow efficiencies while consistently delivering outstanding customer service. Committed to leveraging extensive knowledge to drive financial performance and foster positive client relationships.
Overview
38
38
years of professional experience
Work History
Temp for Smith&Wesson Customer Service - Ecommerce
Express Employment Professionals
10.2024 - 09.2025
- Support was no longer needed
Accounts Receivable Specialist
Elavon/US Bank
01.1996 - 03.2024
- DEPLOYMENT/TRAINING ASSIST/CUSTOMER CARE BACKUP Programming and distribution of credit card terminals and products related to merchant processing. Terminal assistance and supply calls. Back up for customer care to help alleviate abandonment rate when necessary.
- RETRIEVALS/CHARGEBACKS/LOSS PREVENTION Decisioning, merchant and bank verification calls, research, reconciliation of departments' general ledgers, rejects, and data entry. Document retrieval calls to merchants. This was done for both sides of the company both North American and Internationally. Streamlined processes.
- RESEARCH Processed requests for both research and correction of funding issues from both internal and external sources. Also, I assisted Reconciliation group in clearing their GL's of aging items.
- EXCEPTIONS/FUNDS CONTROL Collaborating with both Settlement and Collections. Reconciliation, account balancing, correction of exceptions or rejects, and data entry of account processing for merchants. This included all card brands related to both credit and debit, E-Checks, recovery/collections. reserves, ACH, and wires. This was for both North American and international clients. Streamlined processes. Assisted Reconciliation group in clearing their GL's of aging items.
- COMPANY OVERALL EXPERIENCE I assisted with the transfer of North American Processes from North America to Europe, provided training, if necessary, for both familiar and unfamiliar processes. Also, I provided or created documentation to support these processes. I collaborated with other departments and groups when necessary. In all my years of service, I gathered knowledge and materials from the different departments to better assist the other groups within my company, not just the group I worked in.
- My job position was moved to Poland
Cashier, Stocker, Inventory
Grocery - White Store, Food City & Red Food
01.1988 - 01.1996
Cashier, Stocker, Inventory, Floor Sales, Greeter
Retail - Goody's Family Clothing
01.1988 - 01.1996
Office, Cashier, Inventory, Return Desk
Retail - Lowes Home Improvement WH
01.1988 - 01.1996
Education
High School Diploma -
Heritage High School
Maryville, TN01.1990
Skills
- Reporting expertise
- Detail-oriented approach
- Data analysis
- Effective organization
- Effective time management
- Analytical research skills
- Operational efficiency
- Proficient in computer applications
- Collaborative resource management
- Experienced with Microsoft Office 365 applications
- Management of internal queues in Oracle applications
- Hogan and AS400 systems knowledge
- Implementation of Collect One
- Oracle Discover proficiency
- Salesforce proficiency
- Experience with SAP GUI
- Workday Settlement
- Clear communication
- Quality assurance processes
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Temp for Smith&Wesson Customer Service - Ecommerce
Express Employment Professionals
10.2024 - 09.2025
Accounts Receivable Specialist
Elavon/US Bank
01.1996 - 03.2024
Cashier, Stocker, Inventory
Grocery - White Store, Food City & Red Food
01.1988 - 01.1996
Cashier, Stocker, Inventory, Floor Sales, Greeter
Retail - Goody's Family Clothing
01.1988 - 01.1996
Office, Cashier, Inventory, Return Desk
Retail - Lowes Home Improvement WH
01.1988 - 01.1996
High School Diploma -
Heritage High School