Charles Denon
Plainfield,IL
Summary
Business Process Associate with over 10 years of experience in higher education and student services, including prior experience in the Registrar's Office. Skilled in enrollment reporting, student record management, and compliance with NSLDS and FERPA guidelines. Proficient in using Ellucian Colleague for student record management. Strong collaborator with IT and Registrar teams to improve operational efficiency and support policy development. Proven expertise in process management and compliance to ensure accuracy and adherence to regulatory requirements.
Overview
12
12
years of professional experience
Work History
Business Process Associate
Adtalem Global Education
04.2023 - Current
- Processed degree verifications through National Student Clearinghouse (NSC) to ensure federal compliance
- Prepared and submitted enrollment reports to NSC and National Student Loan Data System (NSLDS), meeting all reporting deadlines
- Led the creation of Power BI reports across multiple institutions, improving data retrieval efficiency and reducing time spent on graduation report data by 40%
- Collaborated with IT to automate monthly NSLDS/NSC report submissions using Banner Ellucian, saving 8 hours of manual work per month
- Utilized Excel for data analysis, reporting, and process improvement, ensuring accuracy in enrollment data and financial reporting
- Partnered with Registrar teams to troubleshoot student records in Banner Ellucian, ensuring data integrity and regulatory compliance
Registrar Specialist I
Adtalem Global Education Group
07.2019 - 04.2023
- Managed grade changes and transcript requests in Banner Ellucian, ensuring compliance with institutional policies
- Developed a Power BI report to improve the QA process for withdrawals, reducing manual error identification and saving 15 hours per month
- Collected and maintained student records in compliance with FERPA guidelines, utilizing Banner Ellucian for accurate data management
- Created training documents and Standard Operating Procedures (SOPs) to ensure alignment with organizational standards and regulatory compliance, leveraging Salesforce for case tracking and documentation
Student Support Advisor
Chamberlain University
01.2018 - 07.2019
- Assisted students with financial aid inquiries and course enrollment, ensuring proper guidance and support
- Developed academic plans and enrolled students in courses, ensuring alignment with degree requirements
- Maintained up-to-date knowledge of Title IV funding regulations to assist with financial aid inquiries
Student Services Representative I
DeVry Education Group
12.2016 - 01.2018
- Addressed student academic questions and provided general support for academic services
- Managed multiple student support projects to improve customer satisfaction and engagement
Member Services Representative
Catamaran/Optum
10.2013 - 07.2016
- Processed prescription benefit claims and responded to member inquiries, ensuring accurate processing and compliance with health insurance guidelines
Education
Bachelor of Arts - Business Administration
Aurora University
Aurora, IL01.2013
Skills
- Process Documentation
- Information Organization
- Business analysis
- Strong attention to detail
- Adaptable to change
- Quality control inspection
Timeline
Business Process Associate
Adtalem Global Education
04.2023 - Current
Registrar Specialist I
Adtalem Global Education Group
07.2019 - 04.2023
Student Support Advisor
Chamberlain University
01.2018 - 07.2019
Student Services Representative I
DeVry Education Group
12.2016 - 01.2018
Member Services Representative
Catamaran/Optum
10.2013 - 07.2016
Bachelor of Arts - Business Administration
Aurora University
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