Tomeka Muskin
Clarksdale,MS
Summary
Results-driven Business Process Associate with many years of experience assessing client needs and providing clear and concise solutions for improvement. Collaborates closely with team members to develop most successful plan for customer success.
Overview
11
11
years of professional experience
Work History
Business Process Associate
PeopleShores. Proudly assisted
Clarkdale, MS
01.2021 - Current
- Evaluated current systems, software, and databases for effectiveness and optimization potential.
- Developed and documented new processes to increase efficiency, accuracy, and customer satisfaction.
- Provided technical support to users in the implementation of new processes.
- Trained staff on new process implementations.
Customer Service Representative
Check Into Cash
Clarksdale, MS
03.2020 - 11.2021
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Collected deposits or payments and arranged for billing.
Shift Manager
BackYardBurgers
Clarksdale, MS
11.2018 - 02.2020
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Monitored store operations to ensure compliance with company policies and procedures.
- Inspected work areas regularly for cleanliness and organization standards.
Retail Sales Associate
A List Formal
Clarksdale, MS
01.2014 - 03.2018
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Inspected purchased items for defects before handing them over to customers.
- Stocked shelves with merchandise according to company standards.
- Demonstrated knowledge of store products and services.
- Assisted customers with finding the right product for their needs.
Education
High School Diploma -
Clarksdale High School
Clarksdale, MS05-1994
Some College (No Degree) - Business Administration And Management
Trinity University
San Antonio, TXSome College (No Degree) - Child Care
Coahoma Community College
Clarksdale, MSSkills
- Team Building and Motivation
- Cross-functional team leadership
- Process improvement initiatives
- Time Management
- Problem-solving abilities
- Data Analysis
Timeline
Business Process Associate
PeopleShores. Proudly assisted
01.2021 - Current
Customer Service Representative
Check Into Cash
03.2020 - 11.2021
Shift Manager
BackYardBurgers
11.2018 - 02.2020
Retail Sales Associate
A List Formal
01.2014 - 03.2018
High School Diploma -
Clarksdale High School
Some College (No Degree) - Business Administration And Management
Trinity University
Some College (No Degree) - Child Care
Coahoma Community College
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