Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charles Dickens

Madison

Summary

Results-driven professional with extensive experience in troubleshooting technical issues and delivering effective resolutions that enhance operational efficiency. Strong customer service skills ensure exceptional client satisfaction and foster long-term loyalty. Proficient in a diverse range of software and hardware systems, enabling efficient diagnosis and resolution of complex problems. Committed to continuous improvement and staying abreast of industry advancements to provide top-tier support.

Overview

9
9
years of professional experience

Work History

Technical Support Representative

KellyConnect
01.2024 - 03.2025
  • Provided remote assistance to customers experiencing technical difficulties, assisting 2-3 customers simultaneously while guiding them through step-by-step resolutions with patience and professionalism.

Live Verification Agent

U-Haul
01.2023 - 11.2023
  • Improved overall customer satisfaction by providing accurate verification services and timely responses to inquiries, handling up to six inquiries simultaneously each time.

Live Chat Technical Support

Startek
03.2021 - 06.2022
  • Delivered top-notch customer support by addressing technical issues promptly and effectively via live chat.

Technical Support Representative

Ibex Global
08.2016 - 02.2019
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues while maintaining a 95% customer satisfaction rate.

Education

High School Diploma -

Scott High School
Madison, WV
05.2016

Skills

  • Customer-focused technical assistance
  • Experienced with Microsoft Office applications
  • Windows operating system proficiency
  • Typing speed: 102 WPM
  • Effective time management
  • Remote troubleshooting

Timeline

Technical Support Representative

KellyConnect
01.2024 - 03.2025

Live Verification Agent

U-Haul
01.2023 - 11.2023

Live Chat Technical Support

Startek
03.2021 - 06.2022

Technical Support Representative

Ibex Global
08.2016 - 02.2019

High School Diploma -

Scott High School

Similar Profiles

CREATE PROFILE