Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Tim Carolan

Durham,NC

Summary

Detail-oriented professional with expertise in SQL, MySQL, Python, and Magento, delivering high-quality technical support and customer service. Skilled in developing Python applications, designing mobile app UI, and optimizing databases to drive operational efficiency. Proven ability to troubleshoot complex issues and contribute to innovative tech solutions for business success.

Overview

18
18
years of professional experience

Work History

Technical Support Specialist

Britt Worldwide
09.2012 - Current
  • Provided customer service and technical support troubleshooting with our proprietary applications, SQL and My SQL databases, Magento website.
  • Resolved 90+% of customer technical support inquires with first call or email contact.
  • Documented support interactions for future reference.
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
  • Collaborated with a team of developers to design new applications and websites to improve customer experience.

Warehouse Forklift Operator

Carolan Packaging
02.2008 - 08.2012
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
  • Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
  • Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.

Park Crew Technician

Mountain Creek Ski Resort
12.2010 - 03.2012
  • Maintained a safe resort environment for guests by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Managed team of up to 10 in maintaining and building features for guest experience.

Skills

  • Customer-focused technical assistance
  • Client support
  • Proficient in Python
  • SQL data analysis
  • Proficient in SQL querying
  • Magento platform expertise
  • Analytical problem-solving
  • Effective communication
  • Experience with ticketing software
  • User education

Accomplishments

  • Developed a Python-based application to check users against external APIs vastly improving efficiency.
  • Designed new user interface with Adobe XD for communications platform application.
  • Leveraged SQL and MySQL to effectively manage and resolve customer technical support issues.

Timeline

Technical Support Specialist

Britt Worldwide
09.2012 - Current

Park Crew Technician

Mountain Creek Ski Resort
12.2010 - 03.2012

Warehouse Forklift Operator

Carolan Packaging
02.2008 - 08.2012

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Tim Carolan