Charles Downing
Security/CUSTOMER SERVIVE
Brooklyn,NY
Summary
Dedicated professional with extensive experience in museum security and customer interaction. Known for attention to detail and problem-solving abilities, providing exceptional support to visitors while ensuring compliance with safety protocols and museum policies.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Musuem Attending Guard
American Museum of Natural History
New York
01.2009 - 10.2025
- Monitored museum premises to ensure safety and security for visitors and exhibits.
- Conducted regular inspections of galleries and public areas for potential hazards.
- Collaborated with staff to enforce museum policies and visitor guidelines effectively.
- Assisted in emergency response procedures during incidents or evacuations.
- Provided information and assistance to visitors regarding museum services and exhibits.
- Trained new guards on safety protocols and operational procedures within the museum environment.
- Operated radio communication systems for coordination with co-workers and supervisors.
- Provided crowd control during special events at the facility.
- Assisted in controlling access to restricted areas.
- Interacted with customers in a professional manner while providing assistance as needed.
Security Officer
Musuem Of Modern Art
New York
02.1999 - 12.2008
- Conducted regular patrols throughout museum premises to deter unauthorized access.
- Enforced museum policies regarding visitor behavior and exhibit protection.
- Provided excellent customer service, addressing visitor inquiries and concerns effectively.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Completed incident reports to record security or loss prevention incidents.
- Responded to alarms and conducted investigations as required.
Education
Associate Of Arts (AA) - Liberal Arts
New York City Technical College
Ny, Ny06-1988
A.. Phillip Randolph Campus HS
Ny Ny06-1986
Skills
- Customer interaction
- Crowd management
- Incident reporting
- Problem solving
- Attention to detail
- Effective communication
- Conflict resolution
- Professional demeanor
- The attributes i listed above are all strengths of my character
Certification
- NYS Security Guard Lisc 10016755065 NYS Fireguard Lisc f03 88579123
Timeline
Musuem Attending Guard
American Museum of Natural History
01.2009 - 10.2025
Security Officer
Musuem Of Modern Art
02.1999 - 12.2008
Associate Of Arts (AA) - Liberal Arts
New York City Technical College
A.. Phillip Randolph Campus HS