Charles D. Zirilli, Jr.
Sicklerville
Summary
Dedicated and professional with a proven track record in delivering high-quality project support and driving operational efficiency. Expertise in managing project timelines and facilitating communication between stakeholders. Consistently focused on driving team success and adapting to dynamic project requirements. Proficient in project coordination, issue resolution, and cross-functional collaboration. Well-equipped to contribute to the success of any project.
Overview
35
35
years of professional experience
Work History
Lead Project Support Analyst – Infrastructure Systems
United Parcel Service
01.2013 - Current
- Managed stakeholder expectations by setting realistic goals and delivering consistent results as per agreed-upon timelines.
- Supported risk assessment processes by analyzing potential threats and developing contingency plans accordingly.
- Provided analytical support, assisting in decision-making processes for timely deliverables.
- Streamlined task assignments based on team member strengths, resulting in optimized workload distribution and increased overall efficiency.
- Maintained up-to-date knowledge of best practices in project management, applying them effectively to ongoing tasks.
- Evaluated project performance post-completion, identifying areas for improvement in future initiatives.
- Provide 3rd level problem coordination and production support for all UPS servers
- Improved stakeholder satisfaction by maintaining transparent communication and providing regular status reports.
- Organized training sessions for team members, enhancing skill sets and promoting professional growth.
- Facilitated team collaboration for improved project outcomes through regular meetings and progress updates.
Senior Project Coordinator – Infrastructure Systems
United Parcel Service
01.2007 - 01.2013
- Responsible for all servers at UPS Small Package, Freight and SCS locations (Global)
- Provide 3rd level problem coordination and production support for all UPS servers
- Coordinate Microsoft monthly patch management as well as patch management for all 3rd party software application on UPS servers
- Identified potential project risks, implementing mitigation strategies to minimize impact on deliverables.
- Managed stakeholder expectations, delivering status updates and ensuring project transparency.
- Coordinated cross-functional teams, facilitating seamless integration and collaboration for large-scale initiatives.
- Served as primary interface between application teams and production support staff in facilities.
Senior Project Coordinator for the Corporate Technology Support Group – PFS Application
United Parcel Service
01.2005 - 01.2007
- Deploy new Production Flow System (PFS) to 469 UPS small package facilities in the US
- Created and performed PFS application support training class for 350 UPS technicians in the US
- Third level problem coordination for the PFS system
- Managed stakeholder expectations, delivering status updates and ensuring project transparency.
- Coordinated cross-functional teams, facilitating seamless integration and collaboration for large-scale initiatives.
Senior Project Coordinator for the Corporate Technology Support Group - Automation Systems Team
United Parcel Service
08.2001 - 01.2005
- Coordinated cross-functional teams, facilitating seamless integration and collaboration for large-scale initiatives.
- Identified potential project risks, implementing mitigation strategies to minimize impact on deliverables.
- Created comprehensive documentation for each phase of the project life cycle, ensuring all relevant information was easily accessible for future reference or audits.
Project Coordinator for the Corporate Technology Support Group - Automation Systems Team
United Parcel Service
06.2000 - 08.2001
- Analyzed project requirements to create detailed task lists.
- Oversaw project logistics, resulting in streamlined workflows and enhanced team collaboration.
- Developed comprehensive project documentation with clear guidelines for team members.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
District Lead Technician
United Parcel Service
12.1998 - 06.2000
- Mentored junior technicians to foster skill development and knowledge-sharing within team.
- Diagnosed system malfunctions, minimizing disruptions in production environments.
- Led system maintenance projects, enhancing operational efficiency for critical infrastructure.
Senior Help Desk Technician for District Support Center
United Parcel Service
08.1997 - 12.1998
- Served as an escalation point for complex technical issues, bringing swift resolution to critical incidents affecting business operations.
- Assessed user feedback to identify common trends in technical issues, ultimately driving continuous improvement efforts within the help desk team.
Senior Technician for the External Customer Technology Support Group
United Parcel Service
06.1995 - 08.1997
- Spearheaded maintenance schedules, ensuring optimal performance and minimal downtime for critical systems.
- Mentored junior technicians, enhancing team skills and knowledge base for technical support.
- Analyzed root causes of recurring problems, implementing solutions to prevent future incidents.
Technician for Information Services and Field Support
United Parcel Service
02.1993 - 06.1995
- Improved equipment performance by conducting regular maintenance and troubleshooting issues.
- Diagnosed system malfunctions for timely repairs and minimal downtime.
- Conducted routine inspections to identify potential issues and prevent system failures.
Part-time Supervisor Hub Training Area
United Parcel Service
08.1992 - 02.1993
Load, Sort, Unload
United Parcel Service
11.1989 - 08.1992
Tutor
LaSalle University Computer Lab
09.1990 - 05.1993
Education
Bachelor of Arts Degree - Computer Science
LaSalle University
Philadelphia, PA05.1993
Skills
- Windows Systems Administration
- VMware Infrastructure Management
- APC Infrastructure Management
- Infrastructure Management Skills
- Production Maintenance
- Operational Cost Savings
- Technical Training
- Coaching and Guidance
- Project scheduling
- Business process mapping
- Requirements gathering
- Meeting facilitation
- Cross-functional coordination
- Documentation management
Timeline
Lead Project Support Analyst – Infrastructure Systems
United Parcel Service
01.2013 - Current
Senior Project Coordinator – Infrastructure Systems
United Parcel Service
01.2007 - 01.2013
Senior Project Coordinator for the Corporate Technology Support Group – PFS Application
United Parcel Service
01.2005 - 01.2007
Senior Project Coordinator for the Corporate Technology Support Group - Automation Systems Team
United Parcel Service
08.2001 - 01.2005
Project Coordinator for the Corporate Technology Support Group - Automation Systems Team
United Parcel Service
06.2000 - 08.2001
District Lead Technician
United Parcel Service
12.1998 - 06.2000
Senior Help Desk Technician for District Support Center
United Parcel Service
08.1997 - 12.1998
Senior Technician for the External Customer Technology Support Group
United Parcel Service
06.1995 - 08.1997
Technician for Information Services and Field Support
United Parcel Service
02.1993 - 06.1995
Part-time Supervisor Hub Training Area
United Parcel Service
08.1992 - 02.1993
Tutor
LaSalle University Computer Lab
09.1990 - 05.1993
Load, Sort, Unload
United Parcel Service
11.1989 - 08.1992
Bachelor of Arts Degree - Computer Science
LaSalle University
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