Summary
Overview
Work History
Education
Skills
Professionalpersonalaccomplishments
Email
Phone
Corecompetencies
Objectiveandsummary
Timeline
Generic

Charles Edward Pennie, Jr.

Broken Arrow,OK

Summary

Versatile and results-driven professional with a strong background in technical support and customer service, notably with Pyramid Consulting/DXC. Excelled in enhancing client satisfaction and streamlining operations, contributing to meeting production quotas. Skilled in Microsoft Office and communications, adept at leveraging technical expertise and interpersonal skills to solve complex challenges and improve service delivery.

Overview

10
10
years of professional experience

Work History

Customer Service

Identogo/DXC
10.2021 - 06.2024
  • Served to assist customers in scheduling fingerprint appointments for the Idemia corporation
  • Reason for Leaving: Layoff

Delivery Driver

Pizza Hut
08.2015 - 12.2021
  • Delivered food orders to commercial/residential customers in personal vehicle
  • Reason for Leaving: Resigned due to health constraints

Helpdesk Support

Pyramid Consulting/DXC
06.2019 - 08.2020
  • Served as technical support for Meridian/Pfizer clients in the capacity of resetting email, unlocking accounts, Bitlocker Recovery operations, etc
  • Reason for Leaving: Layoff

Administrative Tech

Department of Human Services
04.2014 - 09.2014
  • Company Overview: Galt Foundation (Employment Agency)
  • Served as an assistant to child welfare specialists in filing, scanning, word processing, and uploading files into the database for the Child Welfare Division of DHS
  • Due to the work and contributions of myself and other temporary workers, the department met its production criteria by the end of June’s quota
  • Galt Foundation (Employment Agency)
  • Reason for Leaving: This was a temporary assignment

Education

Bachelors of Science - Computer Science, Applied Mathematics

University of Houston - Downtown
Houston, Texas

Skills

  • Java
  • Android
  • C
  • C#
  • VB
  • All versions of Windows
  • UNIX
  • HTML/CSS
  • Gimp
  • ASPNET
  • SQL
  • MS-Access
  • Excel Spreadsheet Formats
  • Applied Mathematics
  • Logistics and Advanced Mathematical Concepts
  • Customer Service
  • Communications
  • Technical Writing
  • Microsoft Office
  • Fax
  • Filing

Professionalpersonalaccomplishments

  • Visual Basic: Designed a simple calculator and a conversion table.
  • Visual C++ Object Orientated Programming: GUI design of a Scientific Calculator and another which is a real number solution-finder to any two-degree polynomial.
  • Java: Constructed a GUI conversion table; program that translates any word or sentence into Pig Latin; OOD of a program that finds that area and perimeter of a tetragon and determines whether it a square or rectangle by the nearest %0.001 using the output-based conditional statement.
  • Visual C#: a program that translates numbers into word representation and another which acts as both a calculator and video file opener/player for most types of video files.
  • Graduate Thesis Topic: Correlation of Newton’s Second Law of Motion with The Dynamics of Object-Oriented Design.

Email

  • Personal, cepenniejr@gmail.com
  • Alternative, cepenniejr@hotmail.com

Phone

mobile, (918) 841-0276

Corecompetencies

Java, Android, C++, C#, VB, All versions of Windows, UNIX, HTML/CSS, Gimp, ASP.NET, SQL, MS-Access, Excel Spreadsheet Formats, Applied Mathematics, True, True, True, Microsoft Office, fax, filing

Objectiveandsummary

A conscientious and dedicated Information Technology Professional with a passion for programming. I am also a freelance web designer and Microsoft Office professional with a customer service background.

Timeline

Customer Service

Identogo/DXC
10.2021 - 06.2024

Helpdesk Support

Pyramid Consulting/DXC
06.2019 - 08.2020

Delivery Driver

Pizza Hut
08.2015 - 12.2021

Administrative Tech

Department of Human Services
04.2014 - 09.2014

Bachelors of Science - Computer Science, Applied Mathematics

University of Houston - Downtown
Charles Edward Pennie, Jr.