Charles E. Jones, Jr.
Las Vegas,NV
Summary
Dynamic and results-driven professional with extensive experience in high-paced dining environments, including Palms Casino & Hotel. Proven ability in customer service and team communication, consistently enhancing service quality and anticipating customer needs. Skilled in process improvement and maintaining health standards, ensuring exceptional dining experiences.
Overview
26
26
years of professional experience
Work History
Server Asst.
Palms Casino & Hotel Scotch 80 Prime
01.2024 - Current
- Accurately recorded orders on cash register and point-of-sale system.
- Implemented feedback from customers to improve service quality and menu offerings.
Specialized Program Teacher Support Assistant
Clark County School District
06.2017 - Current
- Assists licensed teacher/professional with special education students in self-contained classrooms.
- Monitor and redirect student's behavior during classroom academic learning and activities.
- Adapted teaching methods and instructional materials to meet the varying needs of different students.
Food Runner
De Brasserie
Las Vegas, NV
01.2014 - 01.2017
- Responsible for delivering food orders from the kitchen to customers' tables rapidly and accurately.
- Maintained the cleanliness of the expo line, organized order tickets, and communicated effectively with the FOH/BOH team.
Food Runner
Country Club (Wynn Las Vegas)
Las Vegas, NV
01.2005 - 01.2007
- Gourmet Food Runner setting up and carrying trays, organizing plates and expo station, delivering food from the kitchen to the guests, and accurately explaining food and wine menu items.
- Expeditor of food service and plating are properly garnished.
- Maintained health code standards, for excellent fine dining standards and customer service.
Food Runner
La Rotisserie Des Artistes
Las Vegas, NV
01.2001 - 01.2005
- Maintained daily updated knowledge of the food and wine menu to handle any impromptu dining patron request.
- Ensured dining patrons' tables were properly set with all the appropriate tableware needed for a quality dining experience.
- Guaranteed dining patrons received food orders quickly and accurately while upholding sanitation and safety principles.
Food Runner
Elements
Las Vegas, NV
01.1999 - 01.2001
- Maintained accurate knowledge of food and beverage items to communicate with servers, bartenders, and kitchen staff about orders and customer requests.
- Kept kitchen stations clean and properly organized.
- Utilized effective communication and interpersonal skills engaging with staff and dining customers.
Education
Bachelor of Science -
University of Phoenix
Las Vegas, NV05-2002
Skills
- Team communication
- Customer service
- Time management
- Process improvement
- Anticipating customer needs
Timeline
Server Asst.
Palms Casino & Hotel Scotch 80 Prime
01.2024 - Current
Specialized Program Teacher Support Assistant
Clark County School District
06.2017 - Current
Food Runner
De Brasserie
01.2014 - 01.2017
Food Runner
Country Club (Wynn Las Vegas)
01.2005 - 01.2007
Food Runner
La Rotisserie Des Artistes
01.2001 - 01.2005
Food Runner
Elements
01.1999 - 01.2001
Bachelor of Science -
University of Phoenix
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