Charles Emmons
Mount Carmel,IL
Summary
Dynamic Claims Specialist with extensive experience, adept in claims management and negotiation. Proven ability to enhance customer satisfaction through effective communication and empathy. Skilled in Xactimate and policy analysis, successfully resolving disputes and ensuring compliance, while fostering strong client relationships and trust.
Overview
31
31
years of professional experience
Work History
Claims Specialist
State Farm
12.1997 - 10.2025
- Processed claims efficiently by reviewing documentation and assessing policy coverage.
- Facilitated communication between clients and stakeholders to expedite claims resolution.
- Monitored compliance with policies and regulations to ensure adherence throughout claims process.
- High level knowledge of Xactimate.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Resolved disputes by negotiating settlements and ensuring all parties received fair treatment.
Insurance Agent
Shelter Insurance Companies
03.1995 - 12.1997
- Assisted clients in understanding policy terms and benefits to enhance their insurance knowledge.
- Evaluated client needs through comprehensive risk assessments to recommend suitable coverage.
- Developed strategies for policy renewals, improving retention rates among existing clients.
- Provided personalized service by addressing client inquiries and resolving issues promptly.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Education
Bachelor of Science - Marketing
Southern Illinois University, Carbondale
Carbondale, ILSkills
- Claims management
- Claims evaluation
- Claims investigation
- Verbal communication
- Microsoft office
- Insurance coverage analysis
- Policy analysis
- Estimate preparation
- Time management
- Skilled in Xactimate
- Written communication
Timeline
Claims Specialist
State Farm
12.1997 - 10.2025
Insurance Agent
Shelter Insurance Companies
03.1995 - 12.1997
Bachelor of Science - Marketing
Southern Illinois University, Carbondale