Charles Espulgar

Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in Customer Communications and working in 24/7 uptime environment.

• Designing the User Experience, Fall 2022, Built a website utilizing Bootstrap 5 and integration with Heroku, https://github.com/cle4njit/dockflask
• Building Web Applications, Spring 2022, Worked with a small team to wireframe and create an application presentation utilizing UX elements (personas, problem scenarios, target demographics)
• Discovering User Needs for UX, Spring 2024, Worked with a small team to create user personas and storyboards, conducting interviews and analyzing reports to discover findings using Affinity Diagrams, and Empathy Maps.