Hope Yang
Charlotte,NC
Overview
4
4
years of professional experience
Work History
Seasonal Sales Associate
Ross Dress for Less
Hickory, NC
07.2023 - 07.2025
- Facilitated customer selection of merchandise while delivering comprehensive product knowledge.
- Organized displays and restocked shelves to maintain store appearance.
- Collaborated with team members to enhance overall store efficiency.
- Performed markdowns and managed inventory to optimize stock levels.
- Restocked shelves regularly to ensure sufficient inventory availability.
Server
Cracker Barrel Old Country Store
Boone, NC
08.2024 - 04.2025
- Delivered friendly, attentive service to customers in fast-paced environment.
- Managed food orders and ensured timely delivery to tables.
- Trained new servers on service standards and operational procedures.
- Addressed customer complaints professionally to achieve satisfactory resolutions.
- Maintained cleanliness and organization of dining area throughout shifts.
Crew Member Trainer
Chipotle Mexican Grill
Hickory, NC
10.2021 - 06.2023
- Trained new crew members on food preparation techniques and customer service protocols.
- Guided team in upholding cleanliness and safety standards throughout operations.
- Demonstrated proper cooking procedures to ensure consistency across dishes.
- Assisted in resolving customer inquiries, enhancing satisfaction and loyalty.
- Facilitated teamwork through effective communication, fostering a collaborative environment.
Education
Some College (No Degree) - Marketing
University of North Carolina At Charlotte
Charlotte, NCSome College (No Degree) - Marketing
Appalachian State University
Boone, NCSkills
- Microsoft Office Specialist
- Excel proficiency
- Microsoft 365 applications
- Customer service excellence
- Sales training expertise
- Effective communication skills
- Problem-solving abilities
- Team collaboration
- Adaptability and flexibility
Volunteer Experience
Mountain True - Media Coordinator
Boone, NC | 01/24 to 04/24
- Produced and organized flyers for multiple fundraising and educational events.
- Collaborated with the team to develop ideal flyers with the correct information.
Timeline
Server
Cracker Barrel Old Country Store
08.2024 - 04.2025
Seasonal Sales Associate
Ross Dress for Less
07.2023 - 07.2025
Crew Member Trainer
Chipotle Mexican Grill
10.2021 - 06.2023
Some College (No Degree) - Marketing
University of North Carolina At Charlotte
Some College (No Degree) - Marketing
Appalachian State University