Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Hope Yang

Charlotte,NC

Overview

4
4
years of professional experience

Work History

Seasonal Sales Associate

Ross Dress for Less
Hickory, NC
07.2023 - 07.2025
  • Facilitated customer selection of merchandise while delivering comprehensive product knowledge.
  • Organized displays and restocked shelves to maintain store appearance.
  • Collaborated with team members to enhance overall store efficiency.
  • Performed markdowns and managed inventory to optimize stock levels.
  • Restocked shelves regularly to ensure sufficient inventory availability.

Server

Cracker Barrel Old Country Store
Boone, NC
08.2024 - 04.2025
  • Delivered friendly, attentive service to customers in fast-paced environment.
  • Managed food orders and ensured timely delivery to tables.
  • Trained new servers on service standards and operational procedures.
  • Addressed customer complaints professionally to achieve satisfactory resolutions.
  • Maintained cleanliness and organization of dining area throughout shifts.

Crew Member Trainer

Chipotle Mexican Grill
Hickory, NC
10.2021 - 06.2023
  • Trained new crew members on food preparation techniques and customer service protocols.
  • Guided team in upholding cleanliness and safety standards throughout operations.
  • Demonstrated proper cooking procedures to ensure consistency across dishes.
  • Assisted in resolving customer inquiries, enhancing satisfaction and loyalty.
  • Facilitated teamwork through effective communication, fostering a collaborative environment.

Education

Some College (No Degree) - Marketing

University of North Carolina At Charlotte
Charlotte, NC

Some College (No Degree) - Marketing

Appalachian State University
Boone, NC

Skills

  • Microsoft Office Specialist
  • Excel proficiency
  • Microsoft 365 applications
  • Customer service excellence
  • Sales training expertise
  • Effective communication skills
  • Problem-solving abilities
  • Team collaboration
  • Adaptability and flexibility

Volunteer Experience

Mountain True - Media Coordinator    

Boone, NC | 01/24 to 04/24            

  • Produced and organized flyers for multiple fundraising and educational events.
  • Collaborated with the team to develop ideal flyers with the correct information.

Timeline

Server

Cracker Barrel Old Country Store
08.2024 - 04.2025

Seasonal Sales Associate

Ross Dress for Less
07.2023 - 07.2025

Crew Member Trainer

Chipotle Mexican Grill
10.2021 - 06.2023

Some College (No Degree) - Marketing

University of North Carolina At Charlotte

Some College (No Degree) - Marketing

Appalachian State University

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Hope Yang