Summary
Overview
Work History
Education
Skills
Additional Skills And Certifications
Accomplishments
Timeline
Generic

Charles Esquivel

Houston,Texas

Summary

Experienced customer service professional with expertise in managed care and client support. Skilled in fostering understanding and accountability in diverse communities, with proficiency in data entry and employee training. Adept at enhancing client relations through tailored service and cultural awareness.

Overview

11
11
years of professional experience

Work History

Medicare Careguide/Outreach Specialist

Elevance Health
06.2022 - Current
  • Conducted benefit reviews to improve member understanding of managed care.
  • Delivered exceptional service while catering to diverse cultural needs
  • Engaged with various communities to enhance awareness of available healthcare resources.
  • Provided clients with information and referrals for accessing food, housing, and transportation assistance.
  • Established a culture emphasizing responsibility, accountability, and confidentiality in client relations.
  • Interviewed patients to gather sensitive information and assess eligibility for outreach programs.
  • Advised patients on optimal program options tailored to individual needs.
  • Lead pilot on chat program within department since its first day of inception, helping to establish guidelines and procedures.
  • Allowed coworkers to shadow calls for training and skill enhancement opportunities.

Whole Foods Reset Team

SAS Retail Services
02.2020 - 05.2022
  • Lead training for new SAS employees on a weekly or even daily bases in both resets and general store assistance
  • Implement customer approved schematics/Plan-O-Grams/MODs with all items tagged and approved by store management.
  • Communicate with both my team and Whole Foods management in order to ensure seamless completion of projects in a variety of environments and circumstances

Grocery Team Member

Whole Foods Market
09.2020 - 06.2021
  • Provide premier customer service on a daily basis, including in-depth product knowledge and relating personal usage while remaining concise, professional and friendly.
  • Performs daily comprehensive inventory scan with or without assistance, which entails accounting for and re-stocking all dry grocery, dairy, and frozen items on premises.
  • Flexibility to assist in multiple departments including Amazon Online Shopping, Store Support, Receiving, and Whole Body.

Bartender assistant

Ladybirds Bar and Restaurant
06.2019 - 06.2020
  • Maintain cleanliness of dining room, bar area, bathrooms, office, etc
  • Assist in preparation including creating fresh juices, garnishes, syrups and sauces
  • During peak hours, operate POS to input drink and food orders, as well as serve beers and simple cocktails
  • Ensure that all glassware is properly stocked and cleaned at all times
  • Maintain fully stocked bar area, including juices, garnishes, bottles, syrups and keg rotation

ASM-Account Sales Manager

Red Bull North America
12.2014 - 05.2019
  • Generate and Sign New Accounts
  • Sales Increase and prepare sales action plans and strategies
  • Training new associates
  • Develop and present company products and services to current and potential clients
  • Developed strong relationships with clients to enhance brand loyalty.
  • Managed account portfolios to ensure customer satisfaction and retention.
  • Collaborated with marketing teams to implement promotional campaigns effectively.
  • Analyzed sales data to identify trends and inform strategic decisions.

Education

Associates Degree - Process Technology

Brazosport College
Lake Jackson, TX
05.2010

High School Diploma -

Angleton High School
Angleton, TX
05.2008

Skills

  • Communication Skills
  • Organizational Skills
  • In-depth medicare knowledge
  • Customer Service Expertise
  • Cultural Awareness
  • Account management
  • Employee training
  • Time management
  • Data entry proficiency
  • Call center experience
  • Complaint handling
  • Medicare
  • Medical terminology
  • Claims processing proficiency
  • CMS guidelines
  • HIPAA compliance

Additional Skills And Certifications

  • Salesman/Bull of the Month x 5
  • Extensive Customer Service Training
  • Sales Effectiveness Training
  • Cultural Awareness Training
  • AI Machine Learning Course
  • Medisys
  • CPSUI
  • Excel
  • Microsoft Word
  • PowerPoint
  • Outlook
  • Compass

Accomplishments

  • Received You Make A Difference Award which had not be given on my team in 2 years, for going the extra mile with members while greatly exceeding my quarterly benchmarks.
  • Received more positive member feedback calls than everyone else in my department combined.
  • Exceeded all quarterly goals 4 consecutive times in 2024.

Timeline

Medicare Careguide/Outreach Specialist

Elevance Health
06.2022 - Current

Grocery Team Member

Whole Foods Market
09.2020 - 06.2021

Whole Foods Reset Team

SAS Retail Services
02.2020 - 05.2022

Bartender assistant

Ladybirds Bar and Restaurant
06.2019 - 06.2020

ASM-Account Sales Manager

Red Bull North America
12.2014 - 05.2019

Associates Degree - Process Technology

Brazosport College

High School Diploma -

Angleton High School

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