Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline

Ana Victoria Santillan

Clovis,USA

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Medicare Specialist

Romack Inc
10.2024 - 12.2024
  • Made calls to members to confirm their credible drug coverage prior to joining their new insurance
  • Navigated all the websites needed to find the needed information and determine if we needed to make calls to the member or not
  • Communicated by email and teams with coworkers and mentors

Lead Teacher

Childtime Learning Centers
07.2024 - 09.2024
  • Assist children with checking in and checking out
  • Prepare the children for breakfast, lunch and snack
  • Have an objective plan for their learning plan of the week
  • Have circle time/ carpet time
  • Diapering and clothing changes

Secretary/Receptionist

Kerman Mobile Homes Inc.
02.2023 - 07.2024
  • Answer calls from customers, transfer calls and take messages
  • Greet customers as they arrive to view displayed modular homes on the lot
  • Create purchase orders for sold units
  • Respond to emails, print escrow instructions, register appliances, file customer invoices, file company invoices and payroll
  • Create files for customers who have purchased new homes
  • Mail out documentation to customers as well as keys to their new homes

Registrar Specialist and Receptionist

Madera Community Hospital
08.2021 - 12.2022
  • Register patients for bloodwork, X-rays, CT scans, surgery procedures, ultrasounds, mammograms, and NST
  • Update patient information on the system provided within the entire hospital, such as phone number, address, contacts of emergency ext
  • Run patient insurance, and sign patients up for medical and other programs offered by the hospital
  • Take payment from patients towards a balance they owe or for a procedure they will pay out of pocket
  • Fax documents to other doctor offices as well as receiving faxes
  • Answer and make calls, as well as transfer calls and take messages
  • Print packets for each patient having a procedure done, as well as having patients sign documents
  • Scanned patient's photo identification, insurance cards as well as signed documents
  • Set appointments for patients for follow-ups with their providers

PreK Tutor

AmeriCorps Reading and Math
10.2020 - 06.2021
  • They started by welcoming the students, sanitizing their tables, and setting up dividers and breakfast, snack, and lunch trays for their daily meals
  • They assisted with children washing their hands properly
  • Assisted with circle/ carpet time by redirecting students to the lead teacher and singing along and dancing with the students
  • Assisted the students by modeling the letters of their names so they could continue to practice writing their names on their activity sheets
  • Monitored students while they did their activities as they needed assistance with some tasks
  • Took students for restroom breaks and to the office for copies, taking students to the nurses and the cafeteria to pick up students' afternoon snacks
  • Daily tutoring throughout the day with students that we had assessed needed the extra help for 15-45 minutes, depending on the student's distraction and learning ability
  • Submitting data daily as each student was tutored and after each benchmark to start seeing growth individually amongst the students

Caregiver

Access Senior Home Care
06.2015 - 06.2019
  • Companionship, light exercise, monitoring client, medication reminders, cane/ walker/ wheelchair/ Hoyer transfers, high and low fall risk monitoring
  • Assistance with the bedpan, assistance to the bathroom, catheter care, bedbound
  • Light housekeeping to maintain the client's home as it was before arriving
  • Transportation to doctor appointments, hair appointments, grocery shopping, or visiting family
  • Cooking all meals or assisting in preparing meals, feeding, and feeding tubes
  • Bathing client in a shower with my assistance, bed bath, assist with oral hygiene, dressing, brush/ comb hair, shaving assistance
  • Also, keep track of daily activities to keep records for supervisors and client families

Surveyor/ Data Entry

Fresno County Hunger Count
12.2013 - 07.2014
  • Surveying from home-to-home collecting date throughout Fresno County over the drought affecting job losses and how it affected their homes with providing food
  • Submitting data into the hunger count data baser, from sheets gathered from surveyors going from home-to-home collecting the data

Education

Associate's degree - Social and Behavioral Science

West Hills Community College-Coalinga, Coalinga, CA
05-2025

High school diploma -

Firebaugh High School, Firebaugh, CA
06.2013

Skills

  • Medical terminology
  • Customer service
  • Microsoft Office
  • Microsoft Word
  • Microsoft Outlook
  • Writing skills
  • Multi-line phone systems
  • Insurance verification
  • Preschool experience
  • Computer skills
  • Tutoring
  • Microsoft Excel
  • Microsoft Outlook Calendar
  • Front desk
  • Cash handling
  • Microsoft Powerpoint
  • Google Docs
  • Teaching
  • Customer relationship management
  • Hospital experience
  • Caregiving
  • Medical office experience
  • Strong communication skills
  • Ability to efficiently communicate with clients
  • Self-motivated
  • Data entry
  • Personal assistant experience
  • Computer literacy
  • Classroom experience
  • Organizational skills
  • Communication skills
  • Medical scheduling
  • Windows
  • HIPAA

Certification

  • Child Development Associate Teacher, 12/01/21, Present
  • Child Development Assistant Teacher, 12/01/21, Present
  • CPR/AED/ First Aid Certification
  • Child Development Associate Certification

Personal Information

Work Permit: Authorized to work in the US for any employer

Languages

Spanish
Native or Bilingual

Timeline

Medicare Specialist - Romack Inc
10.2024 - 12.2024
Lead Teacher - Childtime Learning Centers
07.2024 - 09.2024
Secretary/Receptionist - Kerman Mobile Homes Inc.
02.2023 - 07.2024
Registrar Specialist and Receptionist - Madera Community Hospital
08.2021 - 12.2022
PreK Tutor - AmeriCorps Reading and Math
10.2020 - 06.2021
Caregiver - Access Senior Home Care
06.2015 - 06.2019
Surveyor/ Data Entry - Fresno County Hunger Count
12.2013 - 07.2014
West Hills Community College-Coalinga - Associate's degree, Social and Behavioral Science
Firebaugh High School - High school diploma,

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Ana Victoria Santillan