Alyssa Lee Jones
Lawrence,KS
Summary
Skilled Medicare Specialist with an in depth knowledge of state and federal insurance programs. A track record of solving the most difficult inquires and processing complaints efficiently at Maximus Federal Services. Currently working towards obtaining multiple college degrees that can be applied in the field of medicine.
Overview
6
6
years of professional experience
Work History
Medicare Specialist
Maximus Federal Services
11.2018 - 12.2021
- Utilized data analysis to identify trends or issues with claim processing and explained any billing questions that beneficiaries had.
- Handled escalated calls known as complex inquiries with professionalism and ultimately resolving the callers issue efficiently.
- Adhered to strict guidelines and regulations such as HIPPA and tax laws.
- Accepted customer complaints and escalated their concerns to the appropriate state agency.
Dual Certified Insurance Representative
General Dynamic Information Technology
11.2016 - 10.2018
- Assisted callers by comparing different types of plan options available in their area
- Helped callers complete and submit online applications for health insurance with an applied premium tax credit.
- Placed orders for tax documents and updated applications for status change.
- Assist elderly and disabled callers with online applications to obtain prescription drug coverage during the Medicare open enrollment period.
- Referred low income callers for financial assistance, and preformed disenrollments.
Teleconference Coordinator
Connex International. Inc.
05.2016 - 10.2016
- Entered data, generated reports, and produced organized documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Arranged and hosted teleconference with different companies throughout the United States.
- Joined clients to the call and introduce the speaker,
- Hosted a post conference question and answer session.
Education
Associate of Arts - Arts
Johnson County Community College
Overland Park, KS05.2027
Associate of Science - Science
Johnson County Community College
Overland Park, KS05.2026
Skills
- Strong Communication Skills
- Claims Processing Proficiency
- Customer service expertise
- Medical Terminology Familiarity
- Active listening
- Critical thinking
Timeline
Medicare Specialist
Maximus Federal Services
11.2018 - 12.2021
Dual Certified Insurance Representative
General Dynamic Information Technology
11.2016 - 10.2018
Teleconference Coordinator
Connex International. Inc.
05.2016 - 10.2016
Associate of Arts - Arts
Johnson County Community College
Associate of Science - Science
Johnson County Community College