Charles Faris
Tallahassee,Florida
Summary
Accomplished Financial Aid Advisor/ Loan Originator adept in eligibility determination and fostering client relationships. Expert in navigating complex regulations, enhancing loan application approvals by 30%, and delivering tailored financial aid solutions. Demonstrates exceptional problem-solving and customer service skills, ensuring compliance and client satisfaction.
Overview
18
18
years of professional experience
Work History
Financial Aid Advisor
Florida State University
- Ensured compliance with state, federal, and institutional regulations governing the distribution of financial aid by maintaining up-to-date knowledge of all relevant policies and procedures.
- Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
- Evaluated student appeals for additional funding or adjustments to existing awards based on extenuating circumstances or special needs.
Student Loan Originator
Florida Department of Education
12.2003 - 03.2005
- Navigated complex regulations and guidelines to ensure full compliance in all loan originations.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Collaborated with other departments to promptly process loan applications.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
Business Owner
Self Employed Services
07.1987 - 12.2004
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
Associate Of Arts And Sciences - General Studies
Tallahassee Community College
Tallahassee, FL07.2007
Skills
- Verification processes
- Administrative abilities
- Tuition assistance
- Application Analysis
- Documentation
- Student Assistance
- Financial Planning
- Application Processes
- Program options
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Customer service-focused
- Organizational Skills
- Team Collaboration
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Oral and Written Comprehension
- Active Listening and Learning
- Analytical and Critical Thinking
- Task Prioritization
- Income Evaluation
- Goal Setting
- Complaint Handling
- Professionalism
- Document analysis
- Time management abilities
- Continuous Improvement
- Adaptability
- Eligibility Determination
- Application Review
- Student Advising
Timeline
Student Loan Originator
Florida Department of Education
12.2003 - 03.2005
Business Owner
Self Employed Services
07.1987 - 12.2004
Financial Aid Advisor
Florida State University
Associate Of Arts And Sciences - General Studies
Tallahassee Community College
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