Connie Silva
Uvalde
Summary
Financial Aid Advisor with proven expertise in financial aid processing and compliance with policies. Skilled in delivering presentations and personalized counseling to enhance student financial literacy. Proficient in problem-solving, data analysis, and managing student relationships, ensuring precise application processing and regulatory adherence. Experienced in collaborating with academic departments to promote student success and financial understanding, with demonstrated leadership capabilities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Financial Aid Advisor
Southwest Texas College
Uvalde
04.2019 - Current
- Processed financial aid applications using internal software systems.
- Advised students on financial aid options and eligibility requirements.
- Reviewed and verified student documentation for compliance with regulations.
- Collaborated with academic departments to support student enrollment efforts.
- Provided one-on-one counseling sessions to address student financial concerns.
- Assisted with completion of documentation such as FAFSA paperwork, answered questions, and delivered key information.
- Processed requests for funding; evaluated extenuating circumstances to determine need-based awards or adjustments in existing awards.
- Provided guidance to students on the cost of attending college and various types of financial aid available.
- Managed a caseload of student accounts; monitored progress towards completion of degree programs.
- Monitored changes in legislation that may affect the availability or distribution of funds.
- Participated in outreach events designed to educate high school seniors about college financing options.
- Collaborated with Business Office personnel to resolve billing disputes or discrepancies in student accounts.
- Responded promptly to inquiries from students regarding their financial aid packages.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
Outreach Coordinator
Southwest Texas College
Uvalde
10.2011 - 04.2019
- Facilitated meetings with community leaders to discuss program goals and strategies.
- Managed social media campaigns to increase awareness of college initiatives.
- Facilitated workshops for students on academic success and career planning.
- Conducted surveys to gather feedback for program improvement and development.
- Collaborated with faculty to create informative materials for prospective students.
- Designed flyers, brochures, newsletters, and other materials to advertise programs or services offered by the organization.
- Organized and managed community events to promote awareness of organization's services.
- Collaborated with other departments on projects related to marketing and public relations efforts.
- Recruited, interviewed, and hired volunteers and staff.
- Responded promptly to inquiries from external contacts regarding programs or services offered by the organization.
- Created and maintained detailed records of outreach activities, including contact lists, event calendars, and program outcomes.
- Analyzed data collected from surveys or focus groups about our course offerings.
- Provided hands-on and proactive leadership to community services staff.
Tech Prep/Outreach/ Professional Development Adm.
Southwest Texas College
Uvalde
12.2005 - 09.2011
- Coordinated schedules and meetings for department executives and team members.
- Managed office supplies and equipment, ensuring availability and proper maintenance.
- Assisted in preparing reports and presentations for management review.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Facilitated communication between different departments within the organization.
Education
Master of Arts - Education
Sul Ross Rio Grande College
Uvalde 08-2014
Bachelor of Arts - Spanish
Sul Ross Rio Grande College
Uvalde05-2011
Associate of Arts - General Study
Southwest Texas College
Uvalde08-2009
Skills
- Financial aid processing
- Policy compliance
- FAFSA guidance
- Case management
- Data analysis
- Customer relationship management
- Problem solving
- Effective communication
- Conflict resolution
- Attention to detail
- Team collaboration
- Community engagement
- Critical thinking
- Microsoft office
- Eligibility limitations
- Application processes
- Student advisement
- Student counseling
- Verification processes
- Regulatory requirements
- Student support
- Eligibility guidelines
- Eligibility verification
- Organizational skills
- Data management
- Professionalism
- Staff management
- Application verification
- Data entry management
Certification
- Professional Judgement
- Return of Title IV Funds
- Student Eligibility
- Cost of Attendance
- Need Analysis
- Packaging and Aid Notification
Languages
Spanish
Professional
Professional Development - Conferences
- Correctional Education Association Region V
- Texas Association of Collegiate Registrars Admissions Officers
- National Career Pathways Network
- Career & Technology Association of Texas
- National Association of Student Financial Aid Administrators
- Texas Association of Student Financial Aid Administrators
- Ellucian Live
- NASFAA National Conference
Affiliations
- CARES Committee Member -2024
- Emergency AID Committee (Greater Texas Foundation) -2024
- Managed IPED Reports
- Managed Gainful Employment Reports
- Assist with Graduations, GALA, and Palomino Festival
Timeline
Financial Aid Advisor
Southwest Texas College
04.2019 - Current
Outreach Coordinator
Southwest Texas College
10.2011 - 04.2019
Tech Prep/Outreach/ Professional Development Adm.
Southwest Texas College
12.2005 - 09.2011
Master of Arts - Education
Sul Ross Rio Grande College
Bachelor of Arts - Spanish
Sul Ross Rio Grande College
Associate of Arts - General Study
Southwest Texas College
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