Nikki Robinson
Wesley Chapel,FL
Summary
Experienced higher education professional with over 12 years in financial aid administration and student services. Skilled in Title IV compliance, financial aid awarding, SAP appeals, and grants management. Expertise in Ellucian Banner and PeopleSoft enhances operational efficiency and staff development, fostering collaboration across campus to achieve strategic objectives and improve student outcomes.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Financial Aid Advisor
Pasco Hernando State College
New Port Richey, Florida
06.2023 - Current
- Advise students on eligibility requirements and application procedures for federal, state, institutional, and scholarship financial aid programs.
- Evaluate Satisfactory Academic Progress (SAP) appeals by reviewing student circumstances and supporting documentation for financial aid reinstatement.
- Calculated and awarded financial aid for clock-hour programs, enhancing access to education for students in Practical Nursing, Dental Assistant, and Medical Assistant programs.
- Administer PHSC Technical Grant funds, including awarding and disbursement in accordance with program requirements.
- Maintain accurate financial aid records and ensure compliance with federal, state, and institutional regulations and policies.
- Provide financial aid operational support across multiple campus locations, assisting staff with campus-specific needs and events.
- Facilitated district-wide staff training on financial aid policies and procedures, improving team knowledge and compliance with regulatory requirements.
- Developed financial aid presentation materials and delivered FAFSA workshops and information sessions, increasing awareness and understanding of financial aid options among high school students and families.
- Partner with campus departments and leadership on financial aid initiatives and process improvements that strengthen operational efficiency and student services.
FINANCIAL AID ASSISTANT II
Pasco Hernando State College
Wesley Chapel, Florida
01.2015 - 06.2023
- Guided students through FAFSA applications, financial aid requirements, loan requests, and scholarship opportunities to enhance understanding and access to financial resources.
- Process and award Pell Grants in accordance with federal eligibility requirements.
- Process federal verification and non-verification requirements, evaluating documentation to establish accurate student eligibility.
- Resolved discrepancies between FAFSA information and tax documentation, ensuring accurate financial aid determinations for students.
- Download and process Student Aid Report (SAR) corrections to maintain accurate student eligibility information.
- Review incoming financial aid applications and supporting documentation to ensure files are complete and ready for processing.
- Coordinate with Financial Aid staff to ensure applications, corrections, and student requests are completed accurately and timely.
- Maintain knowledge of federal, state, and institutional financial aid policies, procedures, and regulatory requirements.
- Ensure required financial aid forms and applications are available to students at designated campuses.
- Educated prospective and current students about financial aid resources and processes during open houses and information sessions, increasing awareness and utilization of available aid.
SENIOR OFFICE ASSISTANT
Pasco Hernando State College
New Port Richey, Florida
11.2013 - 01.2015
- Serve as the primary front-desk contact for the Financial Aid Office, welcoming students, families, and visitors and addressing initial inquiries.
- Guided students through scholarships, loans, federal and state grants, eligibility requirements, and financial aid procedures to enhance their understanding and access to funding.
- Assisted students with college application requirements, withdrawals, and financial aid suspension appeals by clearly explaining processes and next steps to facilitate successful outcomes.
- Respond to incoming calls and voicemail inquiries, providing general financial aid information and directing specialized questions to appropriate staff.
- Educate students on financial aid bookstore purchasing procedures and mobile banking options for receiving financial aid funds.
- Apply knowledge of financial aid policies, procedures, and regulations when assisting students and performing office functions.
- Safeguard confidential student information and records in compliance with FERPA and institutional privacy standards.
- Perform administrative support duties, including document preparation, filing, copying, faxing, and maintaining organized office records.
- Prioritized administrative and student service responsibilities, ensuring accuracy and professional service in a high-volume office environment.
Education
MBA -
Saint Leo University
Saint Leo, FL01-2021
Bachelor of Arts - Management And Accounting
Saint Leo University
Saint Leo, FL01-2017
Skills
- Financial Aid Administration
- Federal & State Financial Aid Programs
- FAFSA Processing
- Aid eligibility
- Financial Aid Verification
- SAP appeals
- Pell Grant Administration
- Grant Administration
- Title IV Compliance
- NSLDS (National Student Loan Data System)
- Ellucian Banner
- PeopleSoft
- Student Records Management
- FERPA Compliance
Certification
- NASFAA Student Eligibility Credential
Affiliations
- Presidential Leadership Institute — Participant 2026
Timeline
Financial Aid Advisor
Pasco Hernando State College
06.2023 - Current
FINANCIAL AID ASSISTANT II
Pasco Hernando State College
01.2015 - 06.2023
SENIOR OFFICE ASSISTANT
Pasco Hernando State College
11.2013 - 01.2015
MBA -
Saint Leo University
Bachelor of Arts - Management And Accounting
Saint Leo University