Tabitha Monsegur
New York,USA
Summary
Result-driven financial aid advisor with a focus on operational efficiency and customer satisfaction. Expertise in managing financial aid documentation and fostering strong relationships with students. Consistently delivers accurate award letters and tailored payment plans to meet diverse student needs.
Overview
2027
2027
years of professional experience
Work History
Financial Aid Advisor
Swedish Institute College of Health Sciences
New York, New York
2025 - Current
- Facilitated completion of financial aid documentation such as FAFSA, TAP, Master Promissory Note, Loan Entrance Counseling and other required documentation.
- Maintained accurate student records while ensuring confidentiality.
- Provided one-on-one counseling to students regarding financial aid eligibility, tuition costs, federal student loans, and account balance.
- Generated award letters detailing financial aid and tuition costs for students.
- Developed in-school payment plans to assist students with financial obligations.
Established contracts with third-party servicers, including TFC, to facilitate payment processes. - Collaborated with various departments to ensure completion of all student requirements.
Assistant Manager
Extra Space Storage
New York, New York
2023 - 2025
- Cultivated customer relationships through in-person and phone interactions, utilizing a structured sales process.
- Supported daily operations of multiple self-storage locations, ensuring efficient opening and closing procedures.
- Monitored and processed invoices and expense reports with meticulous attention to detail.
- Resolved customer concerns regarding billing, security, auctions, and proper site usage.
- Managed cash transactions, followed up on delinquent payments, and completed daily bank deposits.
Education
Associate of Applied Science - Computer Network Technology
Borough of Manhattan Community College
New York, NY06-2021
Skills
- Appointment scheduling
- Compliance adherence
- Financial aid processing
- Relationship management
- Verification processes
- Student advisement
- Microsoft Office proficiency
- Payment plan development
- Attention to detail
- Conflict resolution
- Record management
- Report generation
- Email management
Timeline
Financial Aid Advisor
Swedish Institute College of Health Sciences
2025 - Current
Assistant Manager
Extra Space Storage
2023 - 2025
Associate of Applied Science - Computer Network Technology
Borough of Manhattan Community College