Charles Gant
Coraopolis,PA
Summary
High-energy individual who cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Results-driven professional with extensive experience in dispatch management and customer relationship management. Demonstrated ability to lead teams, develop action plans, and troubleshoot complex delivery issues, contributing to operational efficiency and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Assistant Manager Dispatch
Maersk and Pilot
Oakdale, Pennsylvania
10.2021 - 10.2025
- Manage the dispatch team and track all the drivers in the fleet.
- Troubleshoot issues that may occur with deliveries on the road and at home.
- Conduct orientation of new teams to ensure they follow guidelines on how to complete deliveries.
- Conduct ride-bys and tool inspections to assure teams are doing their jobs properly.
- Assist the building manager in daily tasks, making sure teams get paid, and building relationships with delivery contractors.
- Conduct stand-up meetings every morning with delivery teams to go over the day's expectations and touch on any areas that need attention that day.
- Manage supervisors, and relay information.
- Gather info for the morning metrics, and go through the LTR scores for teams, and develop action plans for the contractors.
Delivery Coordinator
Lowe's
Pittsburgh, Pennsylvania
02.2020 - 10.2020
- Coordinated delivery schedules to ensure timely product arrivals for customers.
- Supply delivery dates, and solve problems with deliveries that may occur in the field. As well as scheduling and planning the route for the delivery team.
- Tag and pull all pieces that are going out for delivery.
- Maintained accurate records of deliveries and invoices in company database.
Education
Associate of Arts - Illustration And Graphic Design
Art Institute
Pittsburgh, PA07-1997
Skills
- Staff development
- Complex problem solving
- Customer relationship management
- Dispatch coordination
- Team management
- Route planning
- Effective communication
- Attention to detail
- Time management
- Graphic and media design
- Team leadership
References
References available upon request.
Timeline
Assistant Manager Dispatch
Maersk and Pilot
10.2021 - 10.2025
Delivery Coordinator
Lowe's
02.2020 - 10.2020
Associate of Arts - Illustration And Graphic Design
Art Institute