Charles Gaston
Beaumont,TX
Summary
Accomplished Branch Manager with a proven track record at Daikin Comfort Technologies, enhancing customer satisfaction and driving revenue growth through exceptional service and strategic client relationships. Expert in branch operations management and customer service, with a knack for upselling. Successfully led diverse teams, optimizing operations and achieving significant cost savings.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Branch Manager
Daikin Comfort Technologies
09.2013 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Consulted customers to boost product sales and services.
- Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Logistics War Planner
United States Air Force
09.2002 - 09.2011
- Optimized inventory control, reducing waste and improving cost efficiency.
- Oversaw War Reserve Material storage reclassification process saving $4.6M in parts and labor.
- Directed and managed resources within an operational budget of $870M.
- Managed 15 personnel daily, including the security of Top Secret systems and material. Additionally, during times of heightened risk of conflict, managed and assumed the operations and safety of nearly 4000 personnel and $38M during insurgent movements.
Instructor
United States Air Force
01.1991 - 09.2011
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Directed and conducted training, planning, and execution of 72K+ personnel annually.
- Trained 50 Third Country National escorts, taught proper security curriculum . Increased OPSEC/safety awareness for Iran/Iraq troops in non-combat situations.
- Forklift Trainer.
Aviation Maintenance Manager
United States Air Force
09.1987 - 09.2002
- Managed a team of technicians, fostering a collaborative work environment to ensure high-quality maintenance services.
- Handpicked to escort a US Congressional Delegate and his 13 aides into a Communist country for a good-will tour.
- Led the maintenance operations for a fleet of 33 C-130 aircraft, 3 UH-1N helicopters, 6 C-21 aircraft and 150 transient aircraft per month as well as over 100 personnel and several diverse Air Force specialties.
- Instrumental in the safe emergency landing of a C-130 landing in Korea. Recognized by the Korean Air Force for saving the aircraft and crew.
- Discovered a flaw in C-130 technical data, submitted correction, re-wrote Air Force instructions and C-130's instructions world-wide.
Education
Bachelor of Science - Aviation Management
Embry-Riddle Aeronautical University
Daytona Beach, FL07-2013
Associate of Science - Logistics Management
Community College of The Air Force
Montgomery, AL07-2011
Associate of Science - Aviation Management
Community College of The Air Force
Montgomery, AL07-2006
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Proficient in MS office
- Safety
- Flexible
- Driven
- Upselling and cross selling
- Sales expertise
Accomplishments
- Set a new freight profit record for a single store in the region with $50K profit
- Grew 2 Branch locations in sales. One by nearly double in growth and the other by $2.5M (nearly a third).
- Trained 2 new Branch Managers and 1 new Regional Parts Managers.
- Initiated new internal theft deterrence plans for the Division.
- Helped with suggestion that led to new After-Hours keyless customer lockboxes still in test phase in Dallas and Orlando.
Certification
Aviation Maintenance Technology Type 65
OSHA
Languages
Japanese
Professional Working
Thai
Elementary
Korean
Limited Working
Timeline
Branch Manager
Daikin Comfort Technologies
09.2013 - Current
Logistics War Planner
United States Air Force
09.2002 - 09.2011
Instructor
United States Air Force
01.1991 - 09.2011
Aviation Maintenance Manager
United States Air Force
09.1987 - 09.2002
Aviation Maintenance Technology Type 65
OSHA
Bachelor of Science - Aviation Management
Embry-Riddle Aeronautical University
Associate of Science - Logistics Management
Community College of The Air Force
Associate of Science - Aviation Management
Community College of The Air Force
Similar Profiles
Hugh WilmotHugh Wilmot
Warehouse Associate at Daikin Comfort TechnologiesWarehouse Associate at Daikin Comfort Technologies
David DouglassDavid Douglass
Warehouse Associate/Delivery Driver at Daikin Comfort TechnologiesWarehouse Associate/Delivery Driver at Daikin Comfort Technologies
Auston GreenAuston Green
Senior Engineering Manager at Daikin Comfort TechnologiesSenior Engineering Manager at Daikin Comfort Technologies