Charles Gilchrist

• Oversaw project timelines and budgets for residential remodeling projects.
• Coordinated subcontractors and suppliers to ensure timely material delivery.
• Managed site safety protocols and compliance with building codes.

• Develop detailed project plans and schedules

• Estimate resources, time and budget requirements

• Assign tasks and responsibilities to subcontractors and team members

• Lead and motivate the project team

• Resolve team conflicts

•. Communicate project progress and updates

• Manage expectations and handle concerns

• Prepare status reports and presentations

• Facilitate communication between owner, architect, engineers and the city

•. Hire subcontractors and negotiate bids on projects

• Find and purchase all materials for projects

• Manage multiple projects at once on different sites

• Oversaw daily operations and ensured compliance with health and safety standards.
• Managed vendor relationships and negotiated supply contracts for optimal pricing.
• Implemented inventory management systems to streamline stock control processes.

• Developed and implemented a plan which resulted in 42% overall sales growth

• Facilitated the sharing of operational best practices between stores across the region in the areas of stock flow, floor presentation, asset protection, facilities maintenance, and merchandise functions (price changes, transfers, damages, etc.)

• Conducted cash audits at all stores throughout the region

• Evaluated all stores on a recurring basis, provided proactive feedback, and encouraged training practices to develop and promote from within.

• Oversaw 8 restaurants

• Maintained strong focus on food safety in all restaurants

• Scored 80% or higher on Steritech visits

• Fostered a strong relationship with employees

• Acted as the first line contact for all district managers in region

• Worked with Senior Management to establish and achieve sales and margin goals, develop operating budgets and monitor performance.

• Increased business efficiencies by focusing onordering and schedule management

• Responsible for achieving store shrinkage goals, and for the establishment and implementation of both new and existing loss prevention procedures

• Led the recruitment, on-boarding, training and development efforts in the region

• Developed and implemented a plan which resulted in 31% overall sales growth
• Facilitated the sharing of operational best practices between stores across the region in the areas of stock flow, floor presentation, asset protection, facilities maintenance, and merchandise functions (price changes, transfers, damages, etc.)
• Conducted cash audits at all stores throughout the territory
• Evaluated all stores on a recurring basis, provided proactive feedback, and encouraged innovative approaches to action items
• Oversaw 5 Travel Centers and 5 restaurants (Wendy’s, Subway, 3 BBQ Pits, and a Mexican deli/restaurant)
• Maintained strong focus on food safety in all restaurants
• Resolved a legal issue and protected a store from litigation
• Scored 90% or higher on all Pilot visits
• Fostered a strong relationship with Pilot employees
• Acted as the first line contact for all managers in region
• Worked with Senior Management to establish and achieve sales and margin goals, develop operating budgets and monitor performance.
• Increased business efficiencies by focusing on ordering and schedule management
• Responsible for achieving store shrinkage goals, and for the establishment and implementation of both new and existing loss prevention procedures
• Worked with sales representatives to identify items and merchandise classifications of high sales and profit potential
• Led the recruitment, on-boarding, training and development efforts in the region
• Regularly visited relevant competition to maintain an awareness of store performance and market trends

• Responsible for 48% overall across multiple stores
• Monitored and analyzed Profit and Loss Statements for all stores in territory and shared best practices with other districts in the region
• Trained new District Managers on best practices and taught proper analysis of store reports
• Responsible for the training and development of employees from 9 stores within territory; focused heavily on asset protection, floor presentation and stock flow
• Conducted cash audits at all 9 stores in territory
• Provided concise, proactive feedback on store evaluations
• Fielded calls from all managers in the district as their first line problem-solver
• Collaborated with Senior Management to set and achieve sales goals, develop operating budgets and monitor performance
• Achieved store shrinkage goals using established loss prevention procedures
• Worked with sales representatives to identify items and merchandise classifications of high sales and profit potential.
• Responsible for the recruitment, on-boarding, training and development efforts in throughout the district
• Made routine visits to relevant competition to gather competitive intelligence, using it to help understand market trends and to provide a better customer experience

• Monitored and analyzed business trends and P&L's across all 8 stores
• Developed and implemented plans for maximizing sales and meeting or exceeding goals for sales
• Ensured customer service standards were consistently upheld across all stores through effective coaching and training of all managers and staff
• Hired, retained and trained managers and staff to achieve excellence in all areas of measured performance; trained managers and staff on products, procedures and safety based on FDA and State-mandated regulations
• Directed, trained and supervised store teams in implementing and maintaining the highest level of product presentation and visual standards.
• Developed a hands-on supervision environment that emphasized sales floor management, customer service and growth in sales

• Monitored and analyzed business trends and P&L's across all 8 stores; developed and implemented plans for maximizing sales and meeting or exceeding goals for sales, expenses, and payroll
• Ensured customer service standards were upheld consistently across all stores through effective coaching and training of all managers and staff
• Hired, retained and developed managers and staff to achieve excellence in all areas of measured performance; trained managers and staff on products, procedures and safety based on FDA and State-mandated regulations
• Trained store teams in implementing and maintaining the highest level of product presentation and visual standards.
• Facilitated a hands-on approach to teaching the importance of sales floor management, quality customer service, and sales growth

• Supervised, motivated, evaluated, and coached employees and facilitated effective training programs
• Responded to and effectively resolved customer complaints in a professional and timely manner to ensure satisfaction
• Maintained inventory control of all products and enforced all proper food sanitation procedures
• Analyzed and minimized the operational cost of the store
• Coordinated with multiple merchants to obtain necessary inventory and kept precise records about products
• Maintained high standards of customer service during high volume, fast-paced operations
• Trained and mentored managers and staff to deliver food service excellence

• Supervised, motivated, evaluated, and coached employees and facilitated effective training programs
• Responded to and effectively resolved customer complaints in a professional and timely manner to ensure satisfaction
• Maintained inventory control of all products and enforced all proper food sanitation procedures
• Contacted multiple merchants to obtain necessary inventory and kept concise, accurate records about products
• Maintained high standards of customer service during high volume, fast-paced operations

• Supervised, motivated, evaluated, and coached employees and facilitated effective training programs
• Responded to and effectively resolved customer complaints in a professional and timely manner to ensure satisfaction
• Maintained inventory control of all products and enforced all proper food sanitation procedures
• Analyzed and minimized the operational cost of the store
• Coordinated with multiple merchants to obtain necessary inventory and kept precise records about products
• Maintained high standards of customer service during high volume, fast-paced operations
• Trained and mentored managers and staff to deliver food service excellence