Charles Givant

• Performed exploratory analysis on datasets containing 2000+ records, identifying actionable insights that informed strategic business recommendations.
• Designed, developed, and maintained dbt pipelines to transform raw data into reliable, analytics-ready models, improving data quality, consistency, and reporting efficiency.
• Leveraged AWS cloud services (e.g., AWS Quick, Kiro, Redshift) to support scalable data storage, processing, and analytics workflows in a production environment.
• Directed a cross-functional team project inception through deployment, delivering a production-ready solution that met stakeholder requirements on schedule.

• Delivered data-driven diagnostics and technical support to clients, enhancing customer satisfaction through efficient problem-solving and clear communication.
• Maintained detailed records of customer interactions and device performance, supporting internal reporting and trend analysis for operational decision-making.
• Collaborated with cross-functional teams to identify patterns in service requests, contributing to process improvements and more accurate forecasting of support needs.

Anticipated: May 2027