Charles Gonzalez
Hawthorne,CA
Summary
Dedicated restaurant professional with experience in hospitality roles. Skilled in customer service, organization, and effective communication, contributing to seamless operations during peak hours and ensuring an exceptional dining experience for guests.
Overview
5
5
years of professional experience
Work History
Restaurant Busser
Rebel Republic
Redondo Beach, CA
01.2023 - 02.2026
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted servers by promptly clearing tables and resetting for new guests.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
- Monitored stock levels of tableware and supplies, reporting shortages as needed.
- Supported team during peak hours by effectively managing high-volume tasks.
- Trained new bussers on best practices for cleanliness and customer service standards.
- Implemented efficient table turnover strategies to optimize seating capacity.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
Host
Outback Steakhouse
Torrance, CA
10.2022 - 12.2022
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed waitlist efficiently, coordinating seating to minimize guest wait times.
- Provided menu information and answered questions to enhance guest experience.
- Assisted servers by communicating special requests and managing table assignments.
- Collaborated with team members to ensure smooth service during peak hours.
- Trained new hosts on operational procedures and customer service standards.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Garden Center Associate
International Garden Center
El Segundo, CA
04.2022 - 10.2022
- Assisted customers in selecting plants and gardening supplies, ensuring a positive shopping experience.
- Maintained cleanliness and organization of merchandise displays, enhancing product visibility and accessibility.
- Provided information on plant care and maintenance, supporting customers with gardening inquiries.
- Participated in inventory management, tracking stock levels and assisting with restocking efforts.
- Learned about various plant species, improving knowledge base for customer interactions and recommendations.
- Worked outdoors in hot weather conditions to care for plants and serve customers.
Front of House Employee, Back of House Cook
Lemonade
Torrance, CA
06.2021 - 08.2021
- Provided exceptional customer service, ensuring a positive experience for all guests.
- Operated cash register, accurately processing transactions and handling payments.
- Maintained cleanliness and organization of front-of-house areas to enhance guest satisfaction.
- Assisted in training new staff on operational procedures and customer engagement techniques.
- Collaborated with team members to efficiently manage peak service times and maintain workflow.
- Prepared beverages and snacks according to established recipes, ensuring quality standards were met.
Education
Associate of Science - Psychology
El Camino College
Torrance, CA06-2025
Skills
- Excellent teamwork
- Adaptable to change
- Heavy lifting
- Ability to lift heavy items
- Reliability and punctuality
- Written and verbal communication
Languages
Spanish
Limited Working
Timeline
Restaurant Busser
Rebel Republic
01.2023 - 02.2026
Host
Outback Steakhouse
10.2022 - 12.2022
Garden Center Associate
International Garden Center
04.2022 - 10.2022
Front of House Employee, Back of House Cook
Lemonade
06.2021 - 08.2021
Associate of Science - Psychology
El Camino College