Charles Green
Indio,CA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Breakers Hotel. Expert in schedule management and exceptional in providing customer service, I significantly increased room occupancy rates and reduced guest complaints. Skilled in vehicle maintenance and adept at fostering positive relationships, my background spans from driving for Uber and Lyft to managing warehouse logistics.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Uber Driver
Uber And Lyft
09.2021 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
Warehouse Manager
Custom Trucking
07.2019 - 08.2022
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
Warehouse Worker
Missions Trucks
07.2015 - 07.2018
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Hotel Duty Manager
Breakers Hotel
07.2008 - 07.2017
- Reduced guest complaints by ensuring strict adherence to hotel policies and procedures.
- Handled emergency situations calmly and professionally, prioritizing guest safety at all times.
- Maintained high standards of cleanliness throughout the property, conducting regular inspections to ensure compliance with health and safety regulations.
- Guaranteed timely check-ins and check-outs by implementing efficient front desk processes and procedures.
- Increased room occupancy rates by implementing effective marketing strategies and promotions.
- Addressed employee concerns proactively through open communication channels, fostering a positive work environment within the hotel team.
Education
AA In Business - Business Administration
Coastline College
Kernville, CA06.2017
AA In Bibical Studies - Ancient Languages And Literatures
Harvest Bible College
Blythe, CA06.2007
Skills
- Schedule Management
- Excellent navigation
- Patience and understanding
- Customer Service
- Punctuality
- Passenger transportation
- Vehicle Maintenance
Certification
Bible college and forklift certification
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balanceFlexible work hoursPersonal development programsHealthcare benefitsCompany CultureTimeline
Uber Driver
Uber And Lyft
09.2021 - Current
Warehouse Manager
Custom Trucking
07.2019 - 08.2022
Warehouse Worker
Missions Trucks
07.2015 - 07.2018
Hotel Duty Manager
Breakers Hotel
07.2008 - 07.2017
AA In Business - Business Administration
Coastline College
AA In Bibical Studies - Ancient Languages And Literatures
Harvest Bible College
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