Charles Griffin Jr.

Results-driven Analyst with over 15 years of experience in adapting to evolving requirements and addressing complex challenges. Expertise in data interpretation, statistical analysis, and predictive modeling fosters effective problem-solving. Strong communication and collaboration skills drive innovative solutions in fast-paced environments.

• Director’s Achievement: Received by showcasing team spirit, dedication to the job tasks and having exemplary service to the company.
• Customer Service: Rapidly resolve logistics issues to ensure customer satisfaction.
• People Service Profit Award: Received by performing on the company’s mission and vision statement to the highest degree within the month and going beyond the job’s title and expectations to provide excellence towards the customer and management.
• Bravo Zulu Award: Received from FedEx for delivering packages via hand cart and on foot when the truck broke down during the day's final stop.
• Delivery: Continuously maintained an accident-free driving record for more than 15 years.
• Dean’s List: Bachelor & Master Program

• Chenega IT Enterprise Services, LLC, Lorton, VA, Logistic Analyst II, 11/01/24, Present, Enhances product workflow by analyzing and developing logistics plans that affect production, distribution, and inventory., Create and review distribution and inventory management procedures to maximize customer satisfaction and minimize cost., Ensure a rational distribution and delivery based on analysis reports and tracking records., Plan, coordinate, and execute logistics efforts for acquisition programs., Prepare, review, and revise logistics documentation for each program or project., Utilize the ILSS Maximo system to process work orders provided by the government., Utilize the ILSS Maximo system to generate new Preventive Maintenance reports to provide vendors and the government with what is required to maintain efficiency and lower cost productivity., Create Purchase Requisitions to identify the need for goods and services., Submit purchase requisition forms with details on the proposed task, coordinate with departments, make corrections, and ensure requirements are clear and concise., Ensures purchases follow the company policy and avoid unauthorized spending when creating PRs., Work with both internal team members and external partners to resolve issues and ensure smooth operations., Use logistics software and data systems to track movements, manage information, and improve real-time decision-making.
• FedEx Express, Crofton, MD, Courier DOT Driver, 10/01/16, 10/01/24, Read and analyze the forecast data for the incoming workload to determine if packages can be delivered on the current route or need to be rerouted., Provide customer service by answering customer questions on FedEx express services, signature on packages, and proper labeling; resolve customer complaints by helping with package tracking and/or shipping issues., Providing help and advising customers through suggestions to adhere to both FedEx standards and policies within efficiency, and leading customers to solutions that were beneficial to maximize their FedEx experience over the competition., Ensure the quality of package delivery by strictly adhering to policies and procedures, including handling perishables and other items requiring special handling instructions., Verified loads against shipping papers for dangerous goods shipments., Obtained signatures needed to complete and process all delivery paperwork promptly., Provide cross-training and back-up support for other couriers., Practices safe and secure methods to load, unload, prepare, inspect, and operate delivery vehicles to avoid damage to goods and in compliance with governmental and company policies and procedures., Provide delivery and pickup of over 1000 packages weekly from residences, schools, Government buildings, and retail businesses., Lead tester for the migration of the Power Pad to the Leo device, which enabled other drivers to transition to the new system.
• UPS, Landover, MD, Package Handler, 11/01/11, 10/01/16, Assisted management with improving efficiency by assisting other package handlers and assisting drivers with organizing their trucks., Provided support to the drivers by loading and organizing packages into assigned trucks., Trained new hires on the proper procedures to sort, handle, and load packages and the company rules and procedures on preventing injuries and inspecting packages for damages., Utilized tracking software to track accurately and have packages shipped to the correct destinations within the warehouse., Adhered to all regulations in compliance with OSHA safety standards.
• PulseWorks/National Air and Space Museum, Washington, DC, Ride Operator, 08/01/09, 10/01/11, Operated rides by providing proper function and safety to guests according to company guidelines., Provided cohesive directions to guests on how to use the ride and assisted the guests in having an enjoyable experience., Resolved guest issues by identifying the source of complaints and formulating a corrective action plan with the supervisor., Consistently received positive feedback from guests.