CHARLES HAND
Hardin,KY
Summary
Experienced professional seeking a career change after several years in corporate organizations. Eager to work with diverse individuals, from framers to housewives and contribute to the success of great American families. Highly organized and dependable, with a proven ability to manage multiple priorities and maintain a positive attitude. Willing to take on additional responsibilities to meet team goals. Strong organizational skills and a passion for hard work make an excellent fit for entry-level job positions, where I can contribute to the team's success in achieving company goals.
Overview
21
21
years of professional experience
Work History
Data Conversion Analyst
UNITED-SYSTEMS INC
07.2023 - 08.2024
- Analyzed customer requirements to develop effective design and implementation strategies
- Converted third-party acquisition data sets into standard SQL Server databases used by utility software
- This involved querying multiple tables and extracting individual fields to be integrated into a conversion design process based on the original data source and dataset type.
FedEx Express Courier
FEDEX EXPRESS (CVGA)
- 07.2023
- Utilized experience and knowledge of Zebra Mobile Devices assisting management in identifying issues and testing fixes upon notification of new implementations
- Elected by the FedEx Station Management Team to represent our station in a regional corporate quality and productivity project.
Project Manager / UAT Lead
CITI GROUP INC
01.2010 - 01.2019
- Supported the entire SDLC (Systems Development Lifecycle) from Agile development through User Acceptance Testing (UAT), Performance Testing, and production readiness
- Managed and resolved incident tickets within ServiceNow for Digital Application Development, providing cross-functional support to various application areas as needed
- Eliminated delays in applying fixes to digital application projects by facilitating consensus among project managers, developers, and testers for coordinated troubleshooting
- Improved feedback and data from digital applications through a thorough understanding of architecture within the Applications Developers Knowledgebase (ADK)
- Received positive customer reviews for enhancing the experience within Digital DevOps support
- Streamlined solutions, shortened document processes, and enhanced communication of procedures and schedules
- Managed projects to increase capacity in Agile Legacy and Next Gen Microservices application areas by initiating process improvements
- Created an early identification process to accelerate resolution and document best practices
- Ensured proper tracking of support and chargebacks by mapping all development and Agile Scrum teams assigned to cloud servers
- Enabled self-service troubleshooting and decreased the number of project incident tickets by regularly meeting with other project teams to share knowledge and explain impacts
- Enhanced customer experience by addressing pain points and documenting solutions
- Provided project status updates to executive management, led working sessions, and developed action plans for tasks not meeting targeted goals
- Identified significant misalignment of timelines and collaborated with executive management to resolve gaps and challenges.
Mobile User Acceptance Testing Lead
CITI GROUP INC
01.2010 - 01.2011
- Managed mobile application projects and provided environment support for all projects within the releases, including functionality for mobile banking and credit card products
- Served as a subject matter expert on mobile devices such as iPhone, Android, iPad, and other smartphones, ensuring optimal performance of HTML5 thin client and thick client applications on these devices
- Ensured accurate and timely communication by managing an onshore/offshore team of eighteen environment engineers working on builds and platform configurations
- Facilitated smooth progress to release delivery by coordinating mobile test environments with testing teams, development teams, and other project teams within a release.
Project Test Manager
SAPPHIRE TECHNOLOGIES
01.2008 - 01.2009
- Managed testing processes, procedures, defect tracking, and resolutions for project testing phases of both Component Integration Testing (CIT) and System Integration Testing (SIT)
- Participated in end-to-end testing architecture
- Maintained testing documentation
- Facilitated communication to executive sponsors as main point of contact to release management team.
Business Project Manager
FIFTH THIRD BANK
01.2007 - 01.2008
- Effectively utilized business analyst skills to implement new business strategies and application development processes for credit cards, debit cards, and other card-related products, ensuring compliance with current regulations
- Integrated Bankcard IT functionality with mortgage, checking, and customer relationship management applications
- Sustained operations by coordinating projects across multiple IT platforms, from client-server to mainframe environments, providing a single point of contact and eliminating the need for additional resources.
Business Project Manager
BANK OF AMERICA / MBNA
01.2004 - 01.2007
- Managed interface and testing for the MBNA to Bank of America transition group, converting 47 million credit card accounts with over $30 billion in receivables from Total Systems Inc
- To the MBNA processing systems
- Planned and tracked tasks, developed implementation scripts, identified risks and mitigation plans, and managed testing using HP Quality Center.
Education
Some College (No Degree) - Information Technology
TARRANT COUNTY JUNIOR COLLEGE
Hurst, TXSome College (No Degree) - Business
UNIVERSITY OF ARKANSAS
Fayetteville, ARSkills
- Product ordering
- Shipping and Receiving
- Retail Grocery Experience
- Cattle Farming Experience
- Warehouse and Distribution
- Budget Reporting
- Microsoft Excel
- SQL Proficiency
- Previous Relevant Experience
Williamson-Dickies MFG Co (Clothing Manufacturer)
Senior Analyst / Developer
Uniden American Corp (Electronics Manufacturer)
Senior Analyst / Developer
Fleming Foods (Groceries Distribution)
System Operation
Websites
Timeline
Data Conversion Analyst
UNITED-SYSTEMS INC
07.2023 - 08.2024
Project Manager / UAT Lead
CITI GROUP INC
01.2010 - 01.2019
Mobile User Acceptance Testing Lead
CITI GROUP INC
01.2010 - 01.2011
Project Test Manager
SAPPHIRE TECHNOLOGIES
01.2008 - 01.2009
Business Project Manager
FIFTH THIRD BANK
01.2007 - 01.2008
Business Project Manager
BANK OF AMERICA / MBNA
01.2004 - 01.2007
FedEx Express Courier
FEDEX EXPRESS (CVGA)
- 07.2023
Some College (No Degree) - Information Technology
TARRANT COUNTY JUNIOR COLLEGE
Some College (No Degree) - Business
UNIVERSITY OF ARKANSAS
Similar Profiles
Abdulrahman AlroujiAbdulrahman Alrouji
Sales Representative at United SystemsSales Representative at United Systems
Nikki PowellNikki Powell
CSR/Project Manager at United Systems and SoftwareCSR/Project Manager at United Systems and Software
Cristian SalazarCristian Salazar
Low Voltage Technician at United systems fire and securityLow Voltage Technician at United systems fire and security
Timothy SirlsTimothy Sirls
Registered Nurse at Baptist Health PaducahRegistered Nurse at Baptist Health Paducah
Cheyanna HaleyCheyanna Haley
Instructional Assistant at Marshall County SchoolInstructional Assistant at Marshall County School