Lauren Buchwald
Atlanta,GA
Summary
Results-driven Customer Success and Data Management Professional with expertise in data conversion and process optimization. Adept at managing data migration projects and ensuring data integrity across healthcare and B2B/SAAS industries. Known for problem-solving and communication skills that foster positive client and team relationships. Committed to enhancing workflow efficiency and timely project completion.
Overview
14
14
years of professional experience
Work History
Data Conversion Analyst
WorkWave
08.2024 - 02.2025
- Ensured complete data integrity while managing client data migration projects into PestPac software.
- Assisted clients with data mapping, troubleshooting, and post-conversion issue resolution
- Collaborated with engineers and cross-functional teams (sales, onboarding, data engineering) to resolve technical challenges
- Provided expert consultation on data best practices, software utilization, and custom reporting
- Created Adobe Agreements for payment processing, ensuring accuracy and compliance with company policies
- Liaised with engineers to promptly resolve issues.
Data Loading Analyst
UnitedHealth Group
02.2023 - 08.2024
- Utilized database systems (e.g., NDB, CSP FACETS) to enter and research provider data from multiple inbound sources
- Entered and verified provider data using database systems to ensure accurate record synchronization.
- Researched databases to ensure accuracy and completeness of provider records
- Applied business strategies and procedures to evaluate and validate data
- Consistently met production, quality, and time utilization metrics.
Associate Clinical Administrator Coordinator
Optum (NaviHealth)
08.2021 - 02.2023
- Coordinated hospital medical records management for admitted and discharged patients, ensuring accuracy.
- Oversaw patient eligibility file management, and coordinated case assignments.
- Resolved reporting and data issues, escalating unresolved concerns to management.
- Created monthly data reports using pivot tables, and tracked patient satisfaction through surveys.
- Trained and onboarded new hires on patient information coordination best practices.
Clinical Review Technician (Contract)
Prime Therapeutics
Eagan, MN
11.2020 - 08.2021
- Processed formulary exceptions, prior authorizations, and medication quantity exceptions
- Provided clinical information to pharmacists and physicians to support decision-making
- Entered and reviewed medication requests within claims processing systems, ensuring compliance
- Collaborated with healthcare providers to resolve medication request issues efficiently
Front Desk Manager & Administrative Assistant
Dream Big Holdings (Zaxby's)
Tyrone, GA
02.2020 - 09.2020
- Managed hiring processes, scheduled employee training, and maintained office organization.
- Executed marketing strategies, including social media management, and promotions.
- Processed new employee records through the Georgia New Hire system, ensuring compliance and accuracy.
- Managed multiple projects simultaneously, collaborating with five stakeholders to meet deadlines and objectives.
- Maintained office organization, optimizing workflow, and administrative efficiency.
- Prepared and organized the room for new hire orientation, ensuring all necessary paperwork was accurately assembled for each employee.
Assistant Manager & Social Media Marketing Coordinator
Snap Fitness
Newnan, GA
02.2018 - 02.2020
- Managed daily operations and provided exceptional member experiences
- Led social media marketing initiatives, increasing brand awareness and engagement
- Organized and promoted community events and member challenges to drive retention
- Managed customer service inquiries and complaints in a timely manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Communicated regularly with customers to gain insights into their needs.
- Delegated work to staff, setting priorities and goals.
- Maintained up-to-date knowledge of company products and services.
- Resolved customer inquiries and complaints requiring management-level escalation.
Pharmacy Technician
Publix Supermarket / Rite Aid Pharmacy
Fayetteville, GA
04.2011 - 03.2015
- Assisted in preparing medications and managed inventory records with accuracy
- Delivered customer service by educating clients on medications and their proper use
- Ensured compliance with HIPAA regulations for patient data confidentiality
Education
Data Analytics Certification -
Google
06-2025
Associate of Arts - Film Production & Editing
Clayton State University
Morrow, GA12.2019
Skills
- Data Management & Conversion
- Customer Success & Client Relations
- Technical Support & Troubleshooting
- Project Coordination & Cross-functional Collaboration
- Microsoft Excel (Advanced Functions, Pivot Tables, VLOOKUP)
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Google Workspace (Docs, Sheets, Slides)
- Salesforce
- Jira
- SaaS
- Adobe Creative Suite (Premiere Pro, Photoshop, After Effects)
- Social Media Management & Marketing
- Team Leadership & Training
- Time Management & Organizational Skills
- Data Entry & Reporting
- Confluence
- Final Cut Pro
- Task Management
- Communication
- Microsoft Teams
- Slack
- Google Meet
- Zoom
- Critical thinking
- Interpersonal communication
- Problem-solving
- Data Integrity Assurance
- Process Optimization
- Workflow Enhancement
Technical Skills And Tools
- Data Management & Analysis: Microsoft Excel (Advanced), Data Entry & Reporting
- Software & Platforms: Salesforce, Jira, SaaS, Google Workspace, Confluence
- Creative Tools: Adobe Creative Suite, Final Cut Pro
- Project Coordination & Client Relations: Task Management, Cross-functional Collaboration, Technical Support
- Communication: Microsoft Teams, Slack, Google Meet, Zoom
Accomplishments
- Successfully completed a Leadership and Management Training Workshop in 2020, enhancing team leadership and strategic management skills.
Timeline
Data Conversion Analyst
WorkWave
08.2024 - 02.2025
Data Loading Analyst
UnitedHealth Group
02.2023 - 08.2024
Associate Clinical Administrator Coordinator
Optum (NaviHealth)
08.2021 - 02.2023
Clinical Review Technician (Contract)
Prime Therapeutics
11.2020 - 08.2021
Front Desk Manager & Administrative Assistant
Dream Big Holdings (Zaxby's)
02.2020 - 09.2020
Assistant Manager & Social Media Marketing Coordinator
Snap Fitness
02.2018 - 02.2020
Pharmacy Technician
Publix Supermarket / Rite Aid Pharmacy
04.2011 - 03.2015
Data Analytics Certification -
Google
Associate of Arts - Film Production & Editing
Clayton State University
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