Charles Heilman
Dover,Pennsylvania
Summary
Dynamic and adaptable professional with a proven track record at Ciocca Subaru, excelling in customer service and problem-solving. Recognized for effective teamwork and communication skills, I consistently enhance client satisfaction and streamline processes. Dependable and detail-oriented, I thrive in fast-paced environments while maintaining organizational excellence.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Private First Class
United States Army National Guard
1200 Fairfield Road Gettysburg Pa 17325
01.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Client Advisor
Ciocca Subaru
1202 Loucks Road, York, Pa, 17404
05.2025 - 09.2025
- Assisted clients in understanding product features and benefits.
- Provided support during client onboarding processes to enhance satisfaction.
- Resolved customer inquiries efficiently, ensuring timely responses.
- Collaborated with team members to streamline communication and service delivery.
- Maintained accurate records of client interactions and feedback for future reference.
- Learned company systems and tools to improve client service effectiveness.
Security Officer
Allied Universal Security Services
1100 Bairs Road, York, PA, 17408
09.2019 - 05.2025
- Monitored premises to ensure safety and compliance with security protocols.
- Conducted regular patrols, identifying and addressing potential security threats.
- Responded promptly to incidents, coordinating with local law enforcement as necessary.
- Maintained accurate logs of daily activities and incidents for reporting purposes.
- Assisted in training new security personnel on procedures and emergency response protocols.
- Implemented access control measures to restrict unauthorized entry effectively.
- Collaborated with management to improve security policies and procedures based on observations.
Education
GED -
HACC College of Harrisburg
1 HACC DR, Harrisburg, PA. 1711009-2019
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Critical thinking
- Computer skills
- Organizational skills
Timeline
Client Advisor
Ciocca Subaru
05.2025 - 09.2025
Private First Class
United States Army National Guard
01.2024 - Current
Security Officer
Allied Universal Security Services
09.2019 - 05.2025
GED -
HACC College of Harrisburg