Charles Helm
Fallon,NV
Summary
With eight years of experience in data center operations, I possess expertise in managing data center service operations and overseeing IT infrastructure deployment. My proficiency encompasses incident response resolution. I offer a strong foundation in leadership and team coordination, with a passion learning and developing in a supportive enironment. I contribute a proactive approach to problem-solving and conflict resolution, combined with the ability to quickly grasp new concepts and procedures. I am ready to utilize and develop my communication and organizational skills in a Data Center Manager role.
Overview
21
21
years of professional experience
Work History
Supervisor
Apple
01.2019 - Current
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Monitored workflow to improve employee time management and increase productivity.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Evaluated employee performance and coached and trained to improve weak areas.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Interacted and negotiated with vendors and contractors to secure products and services.
IT Technician
Apple
01.2016 - 01.2019
- Monitored systems in operation and quickly troubleshot errors.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
Repair Technician
Sears
06.2011 - 12.2016
- Completed all repair and maintenance activities promptly and to high quality standards.
- Maintained inventory of repair supplies and ordered parts.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Followed detailed repair and maintenance procedures for consumer products.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Repaired and maintained wide range of small and large appliances successfully.
Driver
Knight Transportation
12.2015 - 10.2016
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
Leadership Team Member
Army
02.2003 - 01.2010
- Mentored and guided employees to foster proper completion of assigned duties.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Established and implemented departmental policies, goals and objectives.
Education
No Degree - Computer And Information Systems Security
Truckee Meadows Community College
Reno, NVNo Degree - Computer Science
Aiken Technical College
Skills
- Project Management
- Business Planning
- Incident Management
- Hiring and Onboarding
- Natural Leadership
- Overseeing Employees
- Departmental Operations
- Strategic Partnership
- Planning and Implementation
Timeline
Supervisor
Apple
01.2019 - Current
IT Technician
Apple
01.2016 - 01.2019
Driver
Knight Transportation
12.2015 - 10.2016
Repair Technician
Sears
06.2011 - 12.2016
Leadership Team Member
Army
02.2003 - 01.2010
No Degree - Computer And Information Systems Security
Truckee Meadows Community College
No Degree - Computer Science
Aiken Technical College
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