Charles Hester
Stephenson,VA
Summary
Experienced General Construction and Sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals and finishing projects effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
17
17
years of professional experience
Work History
Head Sales Associate
Weed Man Lawn Care
Winchester, VA
04.2023 - Current
- Promoted existing products through various marketing channels including social media.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Provided customer service by responding to inquiries, resolving problems, and maintaining a positive attitude.
- Assisted in the recruitment, training, and management of sales associates.
- Resolved customer complaints promptly and professionally while maintaining excellent customer relations.
- Exceeded department expectations for productivity and accuracy levels.
- Listened to customer needs to identify and recommend best products and services.
Flooring Specialist
Dillman flooring
Winchester, VA
03.2008 - 04.2023
- Consulting with super intendants and project managers to ensure job completion
- Installed various types of hardwood, laminate, ceramic tile, vinyl plank and other types of flooring.
- Attended training sessions regularly in order to stay up-to-date on industry trends and techniques.
- Collaborated with other tradesmen on multi-trade jobsites when necessary.
- Completed all necessary repairs on subfloor surfaces prior to installation of new floors.
- Applied sealants and finishes to newly installed floors according to manufacturer instructions.
- Assessed and measured customer's flooring needs to determine appropriate materials.
- Provided detailed estimates of labor costs, material costs, and time frames for completion of projects.
- Removed existing floor coverings such as carpet, tile, vinyl in preparation for installation of new floors.
- Reviewed blueprints and schematics in order to plan out efficient workflow processes prior to beginning a project.
- Inspected finished product for quality assurance purposes before finalizing the job with customers.
- Adhered to safety protocols while working on job sites in order to prevent injury or property damage.
- Assisted in loading and unloading materials from delivery trucks at job sites.
Technician Assistant
GearClean
Winchester, VA
03.2019 - 11.2019
- Detect water damage and or mold
- Contact supervisor with any discoveries
- Quarantine any areas found with mold
- Set up air scrubbers and fans to dry the area
- Monitor the moisture if affected area until dry
- Demolition of damaged area and removal
- Assist in complete rebuild of damaged room
- Look over and completion of job
Education
High School Diploma -
Millbrook Highschool
Winchester, VA01-2008
Skills
- Customer service
- Adaptability
- Team building
- Conflict resolution
- Product knowledge
- Relationship building
- Goal setting
- Upselling strategies
- Sales closing
- Project management
- Scheduling
- Blueprint interpretation
- Quality assurance
- Collaboration
- Effective communication
- Problem solving
- Time management
- Strategic planning
- Safety protocol
- Flooring installation
- Subfloor preparation
- Material estimation
Timeline
Head Sales Associate
Weed Man Lawn Care
04.2023 - Current
Technician Assistant
GearClean
03.2019 - 11.2019
Flooring Specialist
Dillman flooring
03.2008 - 04.2023
High School Diploma -
Millbrook Highschool