John Morales
Tucson,AZ
Summary
Dependable server with 8 years of experience providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
8
8
years of professional experience
Work History
Head Sales Associate
Estate Sales America
Austin, TX
07.2023 - 06.2025
- Trained, coached, and mentored new sales associates for maximum performance.
- Organized merchandise displays to promote and maintain visually appealing environments.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Server Trainer/Bartender
Another Broken Egg Cafe
Austin, TX
01.2025 - 05.2025
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Lead Server Trainer
Maggianos Little Italy
Austin, TX
12.2024 - 05.2025
- Increased staff retention through effective communication and fostering a positive work environment.
- Oversaw the implementation of new menu items, ensuring proper training on ingredients and preparation techniques.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Shift Manager/Key Holder
The Original Pancake House
Austin, TX
08.2021 - 10.2024
- Exercised composure under pressure and in escalated customer service scenarios.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Cultivated warm relationships with regular customers.
Lead Server
IHOP ACG
Austin, TX
06.2017 - 05.2021
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Sales Associate
Piranha Records
Round Rock, TX
05.2018 - 05.2019
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
Server
Shogun Japanese Restaurant And Sushi Bar
Pflugerville, TX
07.2017 - 05.2018
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma -
Pflugerville High School
Pflugerville, TX10-2018
Skills
- Strong leadership
- High volume dining
- Conflict management
- Customer service best practices
- Health and safety
- POS operations
- Customer service
- Employee coaching and mentoring
- Adaptability and flexibility
Timeline
Server Trainer/Bartender
Another Broken Egg Cafe
01.2025 - 05.2025
Lead Server Trainer
Maggianos Little Italy
12.2024 - 05.2025
Head Sales Associate
Estate Sales America
07.2023 - 06.2025
Shift Manager/Key Holder
The Original Pancake House
08.2021 - 10.2024
Sales Associate
Piranha Records
05.2018 - 05.2019
Server
Shogun Japanese Restaurant And Sushi Bar
07.2017 - 05.2018
Lead Server
IHOP ACG
06.2017 - 05.2021
High School Diploma -
Pflugerville High School