Charles Hilderbrand
Fredericksburg,VA
Summary
Quick-thinking, results-driven individual with proven ability to establish rapport with customers/clients and co-workers. Extensive experience guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to maximize productivity and customer satisfaction.
Overview
39
39
years of professional experience
Work History
Pro Sales Specialist
Lowe's Home Improvement Center, South Stafford,VA
08.2021 - Current
- Consistently surpassed individual sales quotas by adopting a proactive, solution-oriented approach in all customer interactions.
- Identified opportunities for upselling and cross-selling within existing accounts, generating additional revenue streams.
- Enhanced customer satisfaction levels by addressing concerns promptly and offering tailored solutions to meet their unique needs.
- Exceeded sales targets by building strong relationships with clients and providing exceptional customer service.
- Promoted products and services using upselling and other sales strategies.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Achieved or exceeded company-defined sales quotas.
Studio Audio Engineer/Owner/Operator
Nostalgic Records
State College, PA
11.2009 - Current
- Execute field and studio audio at highest level of quality, meeting producer and client expectations
- Separate instruments, vocals and peripheral sounds and mix during post-production stage.
- Perform site surveys to determine and design appropriate setup and audio equipment needs for various types of live events.
Home Renovator
Self-employed
Fredericksburg, VA
06.2017 - 07.2021
- Determine budgets for whole home remodeling projects and find appropriate material sources.
- Utilize advanced knowledge of multiple trade skills to complete remodeling work.
Customer Service Representative
Planet Fitness
State College, PA
08.2016 - 06.2017
- Provided primary customer support to customers in fast-paced environment.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Construction Project Manager
Tesco Builders
Cleveland , OH
04.1995 - 01.2005
- Managed construction schedules to achieve adequate labor coverage for all projects.
- Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays.
- Read plans and blueprints and communicated to workers.
- Supervised day-to-day activities of numerous contractors to promote productivity and efficient use of resources, maintaining on-time and under-budget project delivery.
- Communicated daily with vendors to keep project fully operational.
Carpenter Foreman/Owner/Operator
GMG Builders
Cleveland, OH
07.1992 - 04.1995
- Coordinated movement of materials and equipment to job sites, verifying supply readiness prior to project start.
- Addressed employee issues and conflicts, applying listening and communication skills to promote quick resolution.
- Supervised teams of up to 6 employees, answering questions and providing feedback on work progress.
- Kept accurate records of all details related to job, including materials used, employee timesheets, client issues and accident reports.
- Interviewed, hired and trained new workers.
Concrete Form Carpenter/Concrete Finisher
Olds Cast Stone
Thompson, OH
03.1988 - 07.1992
- Read blueprints and drawings to understand dimensions and design of form structure.
- Observed all OSHA and corporate safety regulations and procedures to prevent mishaps and injuries on job sites.
- Operated equipment such as forklifts safely to efficiently complete site work.
Education
High School Diploma -
Skills
- Detail Focused
- Client Relations
- Labor Management
- Analytical and Critical Thinking
- Baseline schedules creation
- Verbal and written communication
- Budgeting
- Troubleshooting
Timeline
Pro Sales Specialist - Lowe's Home Improvement Center, South Stafford,VA
08.2021 - Current
Home Renovator - Self-employed
06.2017 - 07.2021
Customer Service Representative - Planet Fitness
08.2016 - 06.2017
Studio Audio Engineer/Owner/Operator - Nostalgic Records
11.2009 - Current
Construction Project Manager - Tesco Builders
04.1995 - 01.2005
Carpenter Foreman/Owner/Operator - GMG Builders
07.1992 - 04.1995
Concrete Form Carpenter/Concrete Finisher - Olds Cast Stone
03.1988 - 07.1992
Madison High School - High School Diploma,
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