Charles Hill
Mount Vernon
Summary
Experienced operations professional skilled in optimizing workflows and driving efficiency. Strong focus on team collaboration and achieving measurable results, adaptable to changing needs and environments. Expertise in strategic planning, process improvement, and resource management. Known for reliability and effective leadership in high-pressure situations.
Overview
2026
2026
years of professional experience
Work History
SENIOR OPERATIONS MANAGER
KEPT COMPANIES
11.2025 - Current
- Directed operational activities for three locations to enhance service delivery and customer satisfaction.
- Oversaw coordination of multiple schedules to ensure efficient time management.
- Revitalized underperforming locations by implementing strategic operational improvements.
- Managed financial planning and operational objectives to enhance organizational performance.
- Facilitated onboarding and skill enhancement for new operations managers and field technicians to optimize team performance.
OPERATIONS MANAGER
KEPT COMPANIES
03.2025 - 11.2025
- Managed daily operations for 1-2 locations, ensuring efficient billing, scheduling, and dispatching processes.
- Administered comprehensive oversight of revenue generation, labor efficiency, fleet utilization, and operational expenditure.
- Managed financial planning and operational objectives to enhance organizational performance.
- Recruited, trained, and mentored field technicians to enhance operational efficiency.
- Monitored and evaluated safety protocols and compliance measures for technicians and fleet to mitigate risks.
DISTRICT MANAGER
TIM HORTONS
12.2007 - 03.2025
- Directed daily operations across multiple locations to ensure efficiency and productivity.
- Facilitated management of various schedules to optimize resource allocation and workflow.
- Facilitated the establishment of new locations to expand operational footprint and customer reach.
- Managed financial planning and operational objectives to enhance organizational performance.
- Designed and implemented strategies to enhance skills and capabilities of management teams.
- Coordinated and managed ServSafe testing sessions for food service professionals.
MANAGER OF OPERATION STANDARDS
TIM HORTONS
- Executed comprehensive standards audits across multiple locations to ensure compliance.
- Utilized audit findings to support teams in optimizing operational efficiency and service quality.
- Coordinated information exchange between franchisees and corporate team, ensuring clarity and consistency in messaging.
- Managed rollout strategy for new products and equipment to enhance service delivery.
GENERAL MANAGER
TIM HORTONS
- Directed all aspects of daily operations for a single location, focusing on operational excellence.
- Managed financial planning and budget allocation to sustain store profit margins.
- Led hiring, training, and development initiatives for restaurant team.
- Developed and managed comprehensive scheduling systems to optimize resource allocation.
- Oversaw inventory management and ordering processes for food and paper goods.
IT SUPPORT
OHIO UNIVERSITY, ZANESVILLE
09.2010 - 06.2013
- Diagnosed and resolved issues with computers and educational technology systems.
- Ensured optimal functionality of video conferencing equipment to support instructional activities in Ohio University Learn Network classrooms.
- Operated computer lab to support student learning and technology access. Provided assistance at IT help desk to resolve technical issues efficiently. Maintained equipment and software to ensure optimal functionality.
- Oversaw administration of large testing groups to ensure smooth operations.
- Configured and monitored audio visual equipment to ensure seamless presentations during special events.
Education
Business Administration -
Ohio University
06.2014
Skills
- Managing teams of varying sizes
- SERVSAFE Certified Proctor
- Train and develop individuals and teams
- Schedule writing
- Read and write P&Ls
- Technology troubleshooting
- Operations management
- Productivity improvement
- KPI reporting
- Strategic planning
- Procedure optimization
- Cost reduction
Timeline
SENIOR OPERATIONS MANAGER
KEPT COMPANIES
11.2025 - Current
OPERATIONS MANAGER
KEPT COMPANIES
03.2025 - 11.2025
IT SUPPORT
OHIO UNIVERSITY, ZANESVILLE
09.2010 - 06.2013
DISTRICT MANAGER
TIM HORTONS
12.2007 - 03.2025
MANAGER OF OPERATION STANDARDS
TIM HORTONS
GENERAL MANAGER
TIM HORTONS
Business Administration -
Ohio University