Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Nicholas Guilliams

Roanoke,VA

Summary

Experienced Project Manager with a proven track record at Virginia Transformer, adept at managing complex, high-pressure projects with tight deadlines and evolving requirements. Skilled in project planning, execution, and leading cross-functional teams to deliver custom transformer projects on time and within budget, even under challenging conditions. Expert in risk management, problem-solving, and resolving issues swiftly to keep projects on track. Strong in financial oversight, including procurement, resource management, and budget adherence, ensuring smooth project flow amidst chaos. Experienced in optimizing production processes, maintaining quality standards, and applying creative solutions to overcome obstacles. Committed to fostering team success through mentorship and continuous improvement.

Overview

16
16
years of professional experience

Work History

Project Manager

Virginia Transformer
11.2023 - Current
  • Successfully managed end-to-end delivery of custom-designed transformer projects, ensuring adherence to technical specs, budgets, and strict timelines.
  • Led cross-functional teams across engineering, procurement, and manufacturing to streamline processes and deliver high-performance solutions.
  • Consistently completed high-value projects ahead of schedule and within budget, contributing to increased client satisfaction and repeat business.
  • Drove process improvements that enhanced production efficiency and reduced lead times without compromising quality or safety.
  • Acted as the primary liaison between clients and internal teams, translating complex requirements into actionable plans that exceeded performance expectations.
  • Maintained a strong focus on quality, regulatory compliance, and risk mitigation to ensure project success in high-demand, high-stakes environments.
  • Recognized for consistently exceeding project performance metrics and contributing to multi-million-dollar revenue growth.

Sales Project Manager

Roof-ER
04.2022 - 11.2023
  • Oversaw full sales project lifecycle, from lead generation and proposal development to contract execution and post-sale support.
  • Drove revenue growth by developing tailored sales strategies, securing new accounts, and expanding existing client relationships.
  • Delivered exceptional customer service by serving as the main point of contact, resolving issues promptly, and ensuring client expectations were consistently exceeded.
  • Managed cross-functional teams to align sales goals with project execution, improving delivery timelines and customer satisfaction.
  • Mentored and led sales staff, setting performance benchmarks and implementing training programs to elevate team effectiveness.
  • Streamlined communication between sales, operations, and support teams, reducing project delays and improving overall customer experience.
  • Recognized for meeting or exceeding sales goals consistently while maintaining a high standard of service and professionalism.

Real Estate Agent

NextHome
10.2019 - 04.2022
  • Successfully managed a large portfolio of buyers and sellers simultaneously, providing personalized attention while maintaining clear, consistent communication across all touchpoints.
  • Delivered exceptional service by promptly responding to inquiries, setting clear expectations, and guiding clients through every step of the transaction process. Maintained a 95%+ client satisfaction rate and earned significant repeat and referral business.
  • Effectively communicated and negotiated on behalf of clients, aligning offers with goals and resolving issues quickly to keep deals on track.
  • Created persuasive property listings, hosted open houses, and developed tailored marketing campaigns to engage potential buyers. Presented information professionally in person, via email, and across social media platforms.
  • Worked with inspectors, lenders, attorneys, and contractors to ensure smooth, timely closings. Kept all parties informed and coordinated to prevent delays or miscommunication.

Research Analyst 3

Wells Fargo
11.2015 - 10.2019
  • Analyzed customer feedback, trends, and behaviors to provide actionable insights that improved customer satisfaction and service delivery.
  • Conducted root cause analysis on customer service issues, identifying key pain points and recommending process improvements.
  • Collaborated with customer service teams to enhance service protocols, reduce response times, and increase customer retention.
  • Developed customer satisfaction dashboards and reports using tools like SQL, Excel, and Tableau, enabling the team to track key performance indicators and service improvements.
  • Identified opportunities for cross-functional collaboration to address customer service gaps and improve overall customer experience.
  • Delivered actionable insights that helped the customer service team resolve issues more effectively, leading to faster problem resolution and improved customer loyalty.

Orthopedic Technician

Carilion Roanoke Memorial Hospital
08.2009 - 11.2015
  • Assisted surgeons during trauma surgeries, preparing and sterilizing instruments while maintaining composure under pressure in emergency situations.
  • Applied and removed casts, splints, and traction devices, ensuring proper alignment and comfort for patients with urgent care needs.
  • Provided exceptional customer service, offering clear aftercare instructions, addressing patient concerns, and ensuring a positive recovery experience.
  • Monitored patient progress, responded swiftly to emergencies, and collaborated with medical teams to provide efficient care during critical recovery phases.

Skills

  • Strategic Planning & Execution
    Skilled in using data analytics to develop detailed project plans, set realistic objectives, and optimize resource allocation Track project performance using key metrics to ensure on-time delivery and budget adherence
  • Leadership & Team Management
    Proven ability to lead cross-functional teams of varying sizes, utilizing data insights to guide team decisions, improve collaboration, and maximize efficiency across project stages
  • Risk Management & Data-Driven Problem-Solving
    Expertise in identifying potential risks using predictive analytics, mitigating them through data-informed strategies, and adapting to unforeseen challenges to ensure smooth project execution
  • Communication & Stakeholder Management
    Excellent communicator who uses data visualizations and dashboards to provide real-time updates to stakeholders, ensuring alignment and managing expectations effectively
  • Financial & Budget Management
    Proficient in using data to create and manage project budgets, track expenses, and forecast costs, ensuring financial resources are used efficiently and within limits to prevent budget overruns
  • Change Management & Adaptability
    Able to analyze performance data to assess the need for changes in project scope or direction Leads teams through change by using data to adjust plans and maintain project objectives
  • Quality Control & Continuous Improvement
    Implements data-driven strategies to monitor and improve project quality, using performance metrics and feedback to ensure ongoing process optimization and successful project delivery

Accomplishments

  • Led complex projects from initiation to delivery, completing 95% of projects on time and under budget.
  • Partnered with sales teams to align project scope with client goals, directly contributing to a 30% increase in closed contracts.
  • Managed cross-functional teams, improving coordination and reducing project delays by 40%.
  • Streamlined workflows and resource allocation, increasing operational efficiency by 25%.
  • Executed high-impact projects that enabled a 20% growth in service offerings through successful up-sell opportunities.
  • Reduced procurement and labor costs by 15% through strategic vendor negotiations and budget optimization.
  • Created and delivered compelling project presentations, boosting stakeholder approval rates by over 35%.

Timeline

Project Manager

Virginia Transformer
11.2023 - Current

Sales Project Manager

Roof-ER
04.2022 - 11.2023

Real Estate Agent

NextHome
10.2019 - 04.2022

Research Analyst 3

Wells Fargo
11.2015 - 10.2019

Orthopedic Technician

Carilion Roanoke Memorial Hospital
08.2009 - 11.2015

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