Summary
Overview
Work History
Education
Skills
Timeline
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Charles Hodge

Los Angeles,CA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Casino Cashier

Knighted Ventures
03.2022 - 01.2023
  • Enhanced customer satisfaction by accurately and efficiently processing cash transactions.
  • Streamlined cash handling procedures for improved efficiency and reduced errors.
  • Assisted in maintaining accurate inventory of casino chips and cash, ensuring optimal security levels.
  • Provided prompt resolution of customer disputes or concerns, fostering positive atmospheres within my casino.

Sales Associate

Living Spaces
03.2020 - 06.2021
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Participated in team meetings and training sessions regularly for continuous professional development within theretail industry.

Sales Associate

Honda Of Downtown LA
06.2017 - 02.2018
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, making approximately 30 phone calls to clients daily, addressing concerns promptly, and providing the ultimate welcoming store environment.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high levels of product knowledge. Answering questions on hundreds of products daily.

Education

High School Diploma -

Paramount High School
Paramount, CA
06.2015

Skills

  • Dispute Mediation
  • Security awareness
  • Cash Drawer Balancing
  • Paperwork Processing
  • Report Generation
  • Data Collection
  • Service Recommendations
  • Document Translation

Timeline

Casino Cashier

Knighted Ventures
03.2022 - 01.2023

Sales Associate

Living Spaces
03.2020 - 06.2021

Sales Associate

Honda Of Downtown LA
06.2017 - 02.2018

High School Diploma -

Paramount High School

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Charles Hodge