Charles Horner
Mooers,NY
Summary
Dedicated customer relations professional successful at transforming unhappy individuals into long-term customers by leveraging industry knowledge and exceptional service skills. Bringing top-notch sales, operational and leadership abilities along with strong computer skills and regulatory understanding. Centered on building customer satisfaction and loyalty with high-quality support.
Overview
11
11
years of professional experience
Work History
Sales Associate
Cellular Sales Verizon
Massena, NY
08.2025 - Current
- Developed expert knowledge of Verizon products and services to enhance customer experience.
- Executed sales transactions accurately, ensuring compliance with company policies and procedures.
- Cultivated strong relationships with customers through personalized service and product recommendations.
- Mentored new sales associates, fostering a collaborative team environment and enhancing performance.
Site Supervisor
Securitas Security Services USA
Plattsburgh, NY
12.2023 - 07.2024
- Supervised daily operations of security staff to ensure compliance with protocols and procedures.
- Trained and mentored new team members on site-specific security practices and emergency response protocols.
- Conducted regular inspections of security systems and equipment, identifying areas for improvement.
- Developed and implemented effective scheduling strategies to optimize workforce deployment across multiple sites.
Head of Asset Protection
Target
Plattsburgh, NY
01.2022 - 12.2023
- Monitored inventory levels to prevent loss and enhance asset protection strategies.
- Developed and implemented safety protocols to ensure compliance with company policies.
- Conducted regular audits to identify vulnerabilities and improve security measures.
- Trained team members on loss prevention techniques and emergency response procedures.
- Collaborated with law enforcement on theft investigations, enhancing community relations.
- Coordinated with other managers across the organization to ensure alignment of asset protection priorities and integration of security measures into daily operations.
Private Caregiver
A. George Davis
Potsdam, NY
10.2018 - 09.2020
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Developed rapport to create safe and trusting environment for care.
Kitchen And Bath Designer
Home Depot
Massena, NY
04.2015 - 08.2018
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
- Consulted with clients to determine architectural preference to meet overall design goals.
- Developed space planning concepts and selection of color palettes and material presentations.
- Created professional presentations using 20/20 Design Software to creatively communicate design intent and direction.
- Researched trends in area of green building and environmental design to incorporate into business and residential projects.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
Education
High School Diploma -
Stratford Career Institute
St Albans Vermont2010
Skills
- Progress documentation
- Case management
- Appointment setting
- Project planning
- Technical support
- Service standard compliance
- Excellent Attention to Details
- Multi-line phone talent
- Creative problem solving
- Sale expertise
- Quick learner
- Professional demeanor
Timeline
Sales Associate
Cellular Sales Verizon
08.2025 - Current
Site Supervisor
Securitas Security Services USA
12.2023 - 07.2024
Head of Asset Protection
Target
01.2022 - 12.2023
Private Caregiver
A. George Davis
10.2018 - 09.2020
Kitchen And Bath Designer
Home Depot
04.2015 - 08.2018
High School Diploma -
Stratford Career Institute