Charles Hunsucker III
League City,TX
Summary
Business owner with excellent customer service and facility oversight skills. Dependable Master Plumber, proficient in using independent decision-making skills and sound judgment to positively impact company success. Knowledgeable about the importance of quality work and preventive maintenance. Over 46 years of experience in residential and commercial plumbing.
Overview
37
37
years of professional experience
Work History
Owner, Master Plumber
Creekside Plumbing And Construction
01.1992 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Reduced callbacks by providing thorough inspections and implementing preventative maintenance measures for clients' plumbing systems.
- Collaborated with architects and engineers in the design phase of construction projects, contributing valuable insights as a Master Plumber.
- Expanded client base through positive word-of-mouth referrals from satisfied customers following successful plumbing installations or repairs.
- Enhanced customer satisfaction by accurately diagnosing and repairing complex plumbing issues in a timely manner.
- Ensured safety compliance by diligently adhering to local building codes and OSHA regulations during all plumbing tasks.
- Implemented maintenance and repair for fixtures, water mains, natural gas, sewer lines, fire systems, and backflow prevention.
- Complied with state plumbing codes throughout duration of each project.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
- Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets and accounts.
Master Plumber
Maze Plumbing
12.1989 - 12.1991
- Contributed to the company''s reputation for excellence by consistently meeting or exceeding performance metrics related to workmanship quality, timeliness of service delivery, and customer satisfaction ratings.
- Reduced callbacks by providing thorough inspections and implementing preventative maintenance measures for clients'' plumbing systems.
- Assisted in the development of a comprehensive preventative maintenance program for clients, identifying potential issues and providing cost-effective solutions before problems escalated.
- Ensured safety compliance by diligently adhering to local building codes and OSHA regulations during all plumbing tasks.
- Enhanced customer satisfaction by accurately diagnosing and repairing complex plumbing issues in a timely manner.
- Implemented maintenance and repair for fixtures, water mains, natural gas, fire systems, sewer systems and backflow preventers.
- Repaired plumbing systems, components, and equipment.
- Assisted with repairs to steam, drainage, and sewer lines.
- Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance.
- Operated heavy earth moving equipment.
Licensed Journeyman Plumber
Space City Plumbing
02.1987 - 01.1989
- Delivered exceptional customer service, resolving issues promptly while maintaining open lines of communication with clients throughout the process.
- Enhanced customer satisfaction by accurately diagnosing and repairing complex plumbing issues in a timely manner.
- Managed inventory of tools and materials to maintain optimal stock levels, reducing downtime on job sites.
- Inspected sewers and piping systems to assess quality and condition.
- Eliminated risks by correctly identifying potential safety hazards.
- Repaired plumbing systems, components, and equipment.
- Operated drill motors, grinders, chop saws, hack saws, threading, grooving and burning torches to perform tasks.
- Planned pipe system layout, installation and repair according to specifications.
Education
Associate of Arts - General Studies
Louisiana State University And A&M College
Baton Rouge, LASkills
- Expert Troubleshooting
- Sewer Line Maintenance
- Gas Line Installation
- Residential Plumbing
- Commercial Plumbing
- Plumbing Code Compliance
- Heavy Equipment Operation
- Remodels and new construction
- System Testing
- Estimate Preparation
- Preventive Maintenance
- Safety inspection
licensed
Master Plumber licensed 1990
Journeyman Plumber licensed 1987
Timeline
Owner, Master Plumber
Creekside Plumbing And Construction
01.1992 - Current
Master Plumber
Maze Plumbing
12.1989 - 12.1991
Licensed Journeyman Plumber
Space City Plumbing
02.1987 - 01.1989
Associate of Arts - General Studies
Louisiana State University And A&M College
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