John Lodato
Winchester,MA
Summary
President, Owner, and Master Plumber with extensive expertise in strategic planning, regulatory compliance, and crisis management. Proven track record of increasing customer satisfaction and reducing callbacks through continuous improvement and preventative maintenance. Skilled in training staff, project management, and delivering exceptional customer service.
Plumbing professional with solid background in managing both residential and commercial plumbing projects. Known for meticulous installation and repair work, consistently ensuring compliance with industry standards. Strong focus on team collaboration and adaptability, making seamless adjustments to meet project requirements. Proficient in problem-solving and maintaining high-quality workmanship.
Overview
28
28
years of professional experience
1
1
Certification
Work History
President, Owner, and Master Plumber
DaVinci Plumbing Heating and Drain
01.2004 - Current
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Navigated complex regulatory environments while maintaining compliance across all aspects of the organization''s operations.
- Supported project management team for optimal performance.
Master Plumber
Pann Home Services
01.1999 - 01.2004
- Contributed to the company''s reputation for excellence by consistently meeting or exceeding performance metrics related to workmanship quality, timeliness of service delivery, and customer satisfaction ratings.
- Reduced callbacks by providing thorough inspections and implementing preventative maintenance measures for clients'' plumbing systems.
- Assisted in the development of a comprehensive preventative maintenance program for clients, identifying potential issues and providing cost-effective solutions before problems escalated.
- Maintained safe working environments through regular site inspections, hazard assessments, and implementation of corrective actions when necessary.
Plumber
RANCO Enterprises, Inc.
01.1997 - 01.1998
- Mentored apprentice plumbers in proper techniques, safety protocols, and industry standards for quality workmanship.
- Maintained a safe working environment by adhering to OSHA regulations and following industry best practices.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Selected type and size of piping required for each project.
- Filled pipe systems with water and air to determine location of leaks.
- Solved complex plumbing problems by leveraging extensive knowledge of tools, equipment, materials, and techniques used in the trade.
- Measured, threaded, and cut materials to correct angles.
- Collaborated with contractors, architects, and engineers to ensure seamless integration of plumbing systems in new construction projects.
- Minimized water damage during emergencies with rapid diagnosis and repair of leaks or burst pipes.
- Delivered outstanding customer service by explaining complex technical terms in layman''s language while addressing client concerns and queries.
Education
High School Diploma -
Somerville Vocational High School
SomervilleSkills
- Water heater repair
- Pump Installation
- Expert Troubleshooting
- Gas Line Installation
- Pipe welding
- Residential Plumbing
- Commercial Plumbing
- Pipe Insulation
- Plumbing Code Compliance
- Industrial Plumbing
- Ventilation Systems
- Septic System Expertise
Certification
Master Plumbing License #15319
Journeyman Plumbers License #30118
Timeline
President, Owner, and Master Plumber
DaVinci Plumbing Heating and Drain
01.2004 - Current
Master Plumber
Pann Home Services
01.1999 - 01.2004
Plumber
RANCO Enterprises, Inc.
01.1997 - 01.1998
Master Plumbing License #15319
Journeyman Plumbers License #30118
High School Diploma -
Somerville Vocational High School
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