Charles Iona
Waimea,HI
Summary
Highly-motivated individual with desire to take on new challenges. Strong work ethics, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
37
37
years of professional experience
Work History
Director of Operations
Allied Universal Security Services
Honolulu, HI
01.2023 - Current
- Directed the operations and logistics of a multi-million dollar business in its contractual aviation division.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Oversee the day-to-day operation for all airports in the State of Hawaii.
- Provided leadership and guidance to subordinate managers and supervisors.
- Reviewed contract with the Department of Transportation to ensure compliance with regulations and terms and conditions.
District Contract Security Manager
Allied Universal Security Services
Lihue, HI
04.2021 - 01.2023
- Developed and enforced security policies, procedures, and protocols to protect confidential information and all related matters issued by the Department of Transportation Airports, State of Hawaii.
- Monitored physical access to the premises, ensuring that only authorized personnel were allowed entry.
- Conducted regular staff training on security policies and procedures.
- Audited existing security systems for potential vulnerabilities and implemented corrective measures as necessary.
- Investigated security incidents to determine root cause, impact, and recommend remediation plans.
- Implemented an incident response process to ensure timely resolution of security issues.
- Established relationships with law enforcement agencies in order to facilitate investigation of incidents or other criminal activities involving airport operations.
Area Manager
Star Protection Agency
Lihue, HI
07.2013 - 06.2021
- Oversee the day-to-day operations of all contracts on the island of Kauai, State of Hawaii.
- Provided guidance on the implementation of new security policies and procedures for new accounts awarded.
- Scheduled regular meetings with the client to discuss objectives, performance metrics and customer feedback.
- Reviewed staffing needs to ensure adequate coverage at all times at the different accounts.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Established strong relationships with the client to secure the account and to provide the best possible services.
- Investigated customer complaints promptly, identified root causes and implemented corrective actions.
- Identified business opportunities by analyzing consumer trends within local markets.
President
Pono Business Solutions
Waimea, HI
09.2015 - Current
- Organized and facilitated meetings, strategic planning sessions, and annual conferences with clients to better enhance their security posture in the business environment.
- Developed policies, procedures, and short-term and long-term goals for the client.
- Represented the organization at community events and public forums to promote its mission.
- Analyzed data from surveys to identify areas for improvement in organizational operations.
- Monitored legislative changes that could affect the organization's operations.
- Ensured compliance with all applicable laws related to the organizations operation.
- Reviewed reports submitted by the client to assess progress towards meeting objectives.
- Maintained effective communication channels with all stakeholders involved in the organization's activities.
- Cultivated and maintained positive working relationships with all stakeholders.
Security Director
Kikiaola Land Company
Waimea, HI
07.2005 - 04.2013
- Oversaw development and implementation of security policies, procedures, and protocols to ensure organizational security.
- Developed and maintained relationships with local law enforcement agencies to promote safety and security.
- Conducted training sessions on security awareness for staff members.
Police Officer
Maui Police Department
Wailuku, HI
03.1987 - 09.1996
- Patrolled assigned areas to detect and prevent criminal activity.
- Organized crime scene investigation, collected evidence, and interviewed witnesses.
- Assisted with the enforcement of all applicable laws, ordinances, and regulations.
- Responded to emergency calls for service and provided assistance as needed.
- Prepared detailed reports on incidents and arrests made.
- Conducted traffic stops in accordance with departmental protocol.
Education
Certificate - Traffic Reconstruction
University of Northern Florida/IPTM
Jacksonville, FL05-1994
High School Diploma -
Kamehameha Schools
Honolulu, HI06-1977
Skills
- Process Improvement
- Operations Oversight
- Risk Mitigation
- Leadership training
- Strategic Planning
- Performance Analysis
- Resource Allocation
- Schedule oversight
- Business Management
- Workforce Planning
- Customer Service Management
- Problem-Solving
- Adaptability and Flexibility
- Multitasking
- Client Account Management
- Employee Scheduling
- Interpersonal Communication
- Written Communication
- Employee Relations
- Team building
Timeline
Director of Operations
Allied Universal Security Services
01.2023 - Current
District Contract Security Manager
Allied Universal Security Services
04.2021 - 01.2023
President
Pono Business Solutions
09.2015 - Current
Area Manager
Star Protection Agency
07.2013 - 06.2021
Security Director
Kikiaola Land Company
07.2005 - 04.2013
Police Officer
Maui Police Department
03.1987 - 09.1996
Certificate - Traffic Reconstruction
University of Northern Florida/IPTM
High School Diploma -
Kamehameha Schools