Charles Iorio
Queens,NY
Summary
Results-driven Sr. Customer Support Engineer with over 45 years in IT, specializing in network troubleshooting and on-site support. Dedicated to achieving exceptional customer satisfaction and fostering strong relationships.
Overview
45
45
years of professional experience
1
1
Certification
Work History
Sr. Customer Support Engineer - SCSI
Oracle
New York, NY
02.2010 - 09.2025
Sr Customer Support Engineer, Over 45 years in the IT industry.Experienced in MVS and Open Systems environments. Focus on delivering the highest level of customer satisfaction and building strong customer relationships.
Senior Customer Service Engineer
Sun Microsystems
New York, NY
12.2005 - 02.2010
Supported all accounts in NYC, Brooklyn, Staten Island and Long Island. Perform installation, service and maintenance of all Storagetek and Sun branded equipment.
Senior Customer Service Engineer
Storage Technology
New York, NY
09.1980 - 12.2005
Installed serviced and maintained STK branded equipment at accounts in the Downtown NYC area,including Prudential Securities, ADP, Citibank and JPMC. Was the dedicated on site engineer at Prudential Securities from June 1993 to July 2002
Education
Associate of Science - Computer And Information Systems
LaGuardia Community College
Long Island City, NY05-1979
Skills
- Network troubleshooting
- On-site support
- Remote support
- Training and mentoring
Certification
S/SCI - Top Secret clearance with access to specific, compartmentalized intelligence programs (SCI). Issued by Department of Justice
Timeline
Sr. Customer Support Engineer - SCSI
Oracle
02.2010 - 09.2025
Senior Customer Service Engineer
Sun Microsystems
12.2005 - 02.2010
Senior Customer Service Engineer
Storage Technology
09.1980 - 12.2005
Associate of Science - Computer And Information Systems
LaGuardia Community College