Charles Jang
Los Angeles,CA
Summary
College Student that is studying Psychology and knowledgeable about other fields. Volunteered at the Rehab Center at Hollywood Presbyterian Hospital helping and communicating with patients. Currently a Enthusiastic Gym Receptionist with proper time management, customer service and multitasking abilities. Punctual and reliable team player skillful in handling orders and supplies and resolving customer complaints and concerns. Proficient in English and Korean paired with in-depth knowledge of the work environment.
Overview
6
6
years of professional experience
Work History
Gym Receptionist
USC
06.2022 - Current
- Ensure the front desk and lobby are clean, clutter-free and proper to present attractive atmosphere.
- Checked members into gym by scanning badges.
- Answer any questions customers might have to the best of my ability.
- Provide membership to individuals that are looking to become Gym Members.
- Monitored check-ins to identify delinquent accounts and collect necessary payments.
- Tour the gym to ensure everything is in proper order.
- Recorded equipment, facility and janitorial issues to facilitate maintenance.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Hospital Volunteer
Hollywood Presbyterian Hospital
08.2017 - 04.2018
- Provided support and companionship to patients in need of assistance.
- Reported patient requests, concerns, and other observations to staff.
- Complied with HIPAA standards to confidentially maintain patient medical information.
- Restocked supplies and filed paperwork to satisfy department leadership requests.
- Tour the patients to ensure everything was in order.
- Provided administrative support by filing documents, coordinating charts and answering phones.
- Delivered high-quality care to Rehab patients in hospital facility.
Education
Associate of Science - Psychology
Los Angeles Community College
Bachelor of Science - Psychology
University of Southern California
Los Angeles, CA04.2024
Skills
- Skilled at communication
- Patient and understanding of others
- Bilingual Can speak English and Korean
- Able and Sympathetic Listener
- Courteous and Professional
- Humble and open-minded
Accomplishments
- Resolved product issue through consumer testing.
- Recommended for and joined a honor program at College.
- Received awards multiple times in High School for no absences.
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Timeline
Gym Receptionist
USC
06.2022 - Current
Hospital Volunteer
Hollywood Presbyterian Hospital
08.2017 - 04.2018
Associate of Science - Psychology
Los Angeles Community College
Bachelor of Science - Psychology
University of Southern California
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