Charles Johnson
Fresno
Summary
Detail-oriented professional with extensive experience in customer service and technical support. Recognized for effective problem-solving skills and adaptability in fast-paced environments, ensuring optimal client experiences and streamlined workflows.
Overview
11
11
years of professional experience
2018
2018
years of post-secondary education
Work History
Barber
Midtown Barbershop
Houston
11.2022 - Current
- Provided high-quality haircuts and styling services to diverse clientele.
- Maintained cleanliness and organization of workstations and tools.
- Assisted in training new barbers on techniques and shop procedures.
- Recommended hair care products based on individual client needs.
- Engaged with clients to understand preferences and ensure satisfaction.
- Managed appointment schedules to optimize workflow and reduce wait times.
- Stayed updated on trends in hairstyles and grooming techniques.
Delivery Driver
RL Consulting, LLC (FedEx)
Houston
02.2021 - 12.2021
- Delivered packages efficiently to designated locations within set timeframes.
- Assisted in loading and unloading freight at distribution centers.
- Maintained accurate delivery logs and vehicle inspection records.
Seasonal Customer Service Representative
Target
Houston
11.2020 - 01.2021
- Assisted customers with inquiries and product selection.
- Resolved customer complaints with empathy and efficiency.
- Processed transactions accurately using point-of-sale systems.
- Stocked shelves with products to ensure availability for customers.
- Organized inventory in backroom for efficient retrieval and restocking.
Network Analyst
K+S Consulting
Houston
08.2017 - 10.2020
- Monitor computer hardware and software applications relating to the operating systems
- Provide inventory reports on assigned hardware and software for all hospital locations
- Diagnose problems within the computer systems by inputting commands to determine the nature of the problem
- Provide first and second level end user support for all operating systems and software applications
- Monitor daily data backups and restores on remote servers
- Work on special projects with the IT Services Team
- Reviewed computer system capabilities, workflow and limitations
- Resolve data communication problems, as reported from remote servers
Courtesy Clerk
Kroger
Houston
05.2015 - 08.2017
- Assisted customers with inquiries and provided product information.
- Stocked shelves and organized merchandise for easy access.
- Handled cash and processed transactions at the register.
- Collected shopping carts from parking lot and store entrance areas.
- Maintained cleanliness and organization of cart storage areas.
Education
Hightower Highschool
Missouri City, TXSkills
- Customer Service Excellence: Proven ability to engage with clients, understand their needs, and deliver tailored solutions, ensuring high levels of satisfaction
- Technical Proficiency: Experience in diagnosing issues and configuring systems, particularly from your background as a Network Analyst
- Problem-Solving: Strong analytical skills to troubleshoot and resolve technical and customer-related issues effectively
- Attention to Detail: Keen focus on quality and accuracy in both service delivery and technical tasks, which is crucial for installation work
- Adaptability: Quick learner with the ability to adjust to new technologies, tools, and processes, particularly in fast-paced environments
- Time Management: Skilled in managing multiple tasks and appointments while ensuring timely delivery of services
- Communication Skills: Excellent verbal and written communication abilities, essential for explaining services and interacting with customers
- Team Collaboration: Experience working with teams, particularly in IT and service environments, to achieve common goals
- Safety Compliance: Strong awareness of safety protocols and adherence to standards, especially in physical and technical environments
Timeline
Barber
Midtown Barbershop
11.2022 - Current
Delivery Driver
RL Consulting, LLC (FedEx)
02.2021 - 12.2021
Seasonal Customer Service Representative
Target
11.2020 - 01.2021
Network Analyst
K+S Consulting
08.2017 - 10.2020
Courtesy Clerk
Kroger
05.2015 - 08.2017
Hightower Highschool