Charles Jones
Memphis,TN
Summary
Strong problem solver with meticulous attention to detail, ensuring secure transportation of high-value goods while upholding integrity and professionalism in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Cash Transit Armed Guard
Brinks
3780 Old Getwell Rd Memphis, TN
02.2024 - 08.2025
- Overcame challenges such as traffic delays or unexpected route changes by adapting quickly and communicating effectively with the team.
- Improved security measures by conducting thorough pre-trip inspections of cash transit vehicles.
- Established trust among clients through consistent communication about delivery schedules and updates on ongoing shipments.
- Consistently met deadlines for pick-ups and drop-offs, showcasing excellent time management skills throughout daily operations.
- Reduced risk during deliveries by consistently following company protocols and safety procedures.
- Ensured the safe transportation of high-value goods by utilizing advanced driving techniques in various road conditions.
- Increased efficiency by performing regular vehicle maintenance checks and promptly reporting any issues for repair.
- Provided a strong visible deterrent against potential thefts by maintaining an alert and professional demeanor while on duty.
- Assisted customers with inquiries or concerns regarding their cash deliveries, providing exceptional customer service.
- Collaborated with team members to develop strategies for efficient route planning and timely deliveries.
- Enhanced client satisfaction with timely delivery of cash and valuables to various locations.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
Professional Driver
Werner Enterprises
2800 N Service Rd Memphis, AR
08.2023 - 01.2024
- Improved customer satisfaction by providing timely and efficient transportation services.
- Collaborated closely with dispatchers to confirm pick-up locations, drop-off points, and estimated arrival times accurately communicated to passengers.
- Kept completely clean driving record with no reportable incidents.
- Contributed to company''s safety record with consistent adherence to traffic laws and regulations.
- Picked up loads and secured properly to maintain safety and avoid damaging products.
- Safely navigated high-traffic areas, as well as adverse weather conditions, ensuring timely arrivals and minimal delays for passengers.
Correctional Officer
Shelby County Division of Corrections
1045 Mullins Station Rd Memphis, TN
07.2021 - 08.2023
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
Front Desk Receptionist
Residence Inn Marriott
9314 Poplar Pike Germantown,TN
06.2016 - 07.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
Houston High
Germantown, TNSkills
- Integrity and honesty
- Security protocols
- Firearms proficiency
- Surveillance monitoring
- Guest relations
- De-escalation techniques
- Problem-solving
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking
- Decision-making
- Firearms safety and handling
Timeline
Cash Transit Armed Guard
Brinks
02.2024 - 08.2025
Professional Driver
Werner Enterprises
08.2023 - 01.2024
Correctional Officer
Shelby County Division of Corrections
07.2021 - 08.2023
Front Desk Receptionist
Residence Inn Marriott
06.2016 - 07.2021
Houston High