Charles Karns
Wilmington,NC
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 28 years of experience. Highly effective and comfortable working with people at all levels in organization. I am also a licensed NC Real Estate Broker ,,, a licensed Independent Insurance Adjuster. I have built and managed several businesses from the ground up.
Overview
30
30
years of professional experience
Work History
Owner CEO
Juniata Chimney Inspection And Repair
12.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Owner CEO
Juniata Chimney Sweeps
06.1994 - 07.2021
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Education
High School Diploma -
Everett Area High School
Everett, PA05.1976
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Project Management
- Operations Management
- Business Management
- Business Planning
- Strategic Planning
- Project estimating
- Staff Management
- Marketing
- Financial Management
- Business Development
- Business launch
- Consulting
- Negotiation
- Sales Leadership
- Bidding processes
- Financial Planning
- Cost Reduction
- Regulatory Compliance
- Attention to Detail
- Customer Service
- Driven and Determined
- Entrepreneurial personality
- Work Planning and Prioritization
- Team Collaboration and Leadership
- Quality Assurance
- Strategic Decision-Making
- Professional Networking
- Purchasing and planning
- Issue Resolution
- Social Media Marketing
- Start-Up Operations
- Task Delegation
- Vendor Relationship Management
- New Business Development
- Sales Planning
- Public Speaking
- Negotiation and Persuasion
- Sales Development
- Decision-Making
- Team Leadership
- Effective leader
- Scheduling
- Goal Setting
- Inventory Control
- Inventory Management
- Business Leadership
- Schedule Management
- Records Organization and Management
- Customer Retention
Timeline
Owner CEO
Juniata Chimney Inspection And Repair
12.2022 - Current
Owner CEO
Juniata Chimney Sweeps
06.1994 - 07.2021
High School Diploma -
Everett Area High School
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