Hi, I’m
Charles Keeton
Houston,TX
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 30-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
23
years of professional experience
Work History
AT&T
Global Account Director
01.2005 - 11.2021
Job overview
- Managed Client base of $40 Million Annually
- Exceeded Annual 12% Revenue Growth Target
- Achieved 100% Customer Satisfaction Rating
- Sold and expanded Cloud, SD WAN, Data CPE, Broadband, and Consulting Services into client base
- Forecasted and predicted future customer opportunities and anticipated next RFP.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Prepared sales presentations for clients showing success and credibility of products.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Created, owned and drove account plan execution for key clients.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Managed accounts to retain existing relationships and grow share of business.
- Met with customers to understand business strategies, priorities and needs as well as anticipated forthcoming business opportunities.
- Built long-term customer relationships with business leaders and contacts.
- Led RFQ submissions by working with bid team to create professional, on-target responses.
SBC Communications
Global Sales Director
11.1998 - 01.2005
Job overview
- Managed a Team of 7 Sales Representatives with a client base of $70 Million
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Drove sales by developing multi-million dollar contract sales.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Implemented systems and procedures to increase sales.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Education
St. Mary’s College High SchoolBerkeley, CA
High School Diploma
06.1984
University Overview
- Relevant Coursework: Data Communications Institute Graduate
- Executive Sales Certificate (Southern Methodist University)
Skills
- Problem Resolution
- Creative Team Collaboration
- Cloud Hosting
- Client Relationships
- Customer Needs Assessments
- Salesforce Software
- Client Base Retention
Timeline
Global Account Director
AT&T
01.2005 - 11.2021
Global Sales Director
SBC Communications
11.1998 - 01.2005
St. Mary’s College High School
High School Diploma
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