Charles Kelly
Big Sky,MT
Summary
I came out to Big Sky after college because I wasn't quite ready to enter the workforce. I needed time for personal development, growth, and of course fun. Recently, I've had the privilege to reflect on how much I've grown, and matured as an adult. While seasonal work has been extremely fun, part of my growth was realizing I want more from life than fun. I want to be a part of something bigger than just my day to day, I want projects and jobs that provide a fulfilling feeling when completed. I also want to work to support and start a family. In short, I've lived in paradise, and had fun for the past 3 years. Many folks would ask "why leave" and the answer is that I want more from my life than fun, I want challenges, and fulfilling work, and something more than just fun can provide.
Overview
3
3
years of professional experience
Work History
Ski Instructor
Big Sky Resort
2021.11 - Current
- Promoted a positive learning environment with clear communication, patience, and encouragement throughout each lesson.
- Provided exceptional customer service both on the mountain and during pre-lesson consultations or follow-up conversations.
- Educated students on proper skiing etiquette to foster a respectful atmosphere among all.
Golf Cart Attendant
Moonlight Basin
2022.05 - 2023.09
- Ensured timely availability of carts for customers by promptly preparing and staging them prior to tee times.
- Resolved guest concerns in a timely manner by addressing issues with professionalism and courtesy.
- Contributed to a positive atmosphere by fostering friendly interactions between staff and guests.
Valet
Yellowstone Club
2023.11 - Current
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
Snowmaker
Big Sky Resort
2021.10 - Current
- Managed multiple on-mountain tasks simultaneously while prioritizing deadlines according to resort needs.
- Performed daily inspection rounds to assess potential hazards or breakdowns within the system, ensuring uninterrupted operations.
- Conducted regular safety meetings with team members, fostering a strong safety culture and reducing the risk of accidents.
Education
Bachelor of Science - Economics
Miami University
Oxford05.2021
Skills
- Customer service and support
- Customer Communication
- Efficient work ethic
- Patience and composure
- Problem-Solving
- Strong Communication Skills
- Attention to Detail
- Team player mentality
- Team Communication
Timeline
Valet
Yellowstone Club
2023.11 - Current
Golf Cart Attendant
Moonlight Basin
2022.05 - 2023.09
Ski Instructor
Big Sky Resort
2021.11 - Current
Snowmaker
Big Sky Resort
2021.10 - Current
Bachelor of Science - Economics
Miami University
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