CHARLES KIPPS
Kearneysville,West Virginia
Summary
Professional and friendly worker offering unmatched customer service and workplace focus. Quick and accurate in cash/card transactions with excellent multi-tasking aptitude. Adept at fostering strong team collaboration and adapting to changing needs efficiently. Known for reliability and proactive approach, leveraging effective communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Team Member
Sheetz
Inwood, WV
08.2025 - Current
- Assisted in maintaining cleanliness and organization of store environment to enhance customer experience.
- Collaborated with team members to ensure efficient service during peak hours, optimizing workflow.
- Operated cash register accurately, processing transactions and handling customer inquiries effectively.
- Monitored inventory levels, restocking shelves promptly to maintain product availability for customers.
- Trained new team members on operational procedures and best practices for exceptional service.
SALES ASSOCIATE
Goodwill of North Central West Virginia
Morgantown, WV
05.2023 - 06.2025
- Collaborated with team members to achieve sales goals and improve performance
- Managed inventory levels, ensuring timely replenishment and minimizing discrepancies
- Sorted and organized items for efficient warehouse operations, ensuring timely processing of materials
- Inspected items for damage or defects before sorting as part of quality control process
CASHIER
Horizon Goodwill Industries
Hagerstown, MD
06.2022 - 08.2022
- Transferred from Martinsburg to Hagerstown
CASHIER
Horizon Goodwill Industries
Martinsburg, WV
10.2020 - 05.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
CASHIER
Dairy Queen Grill & Chill
Inwood, WV
03.2020 - 10.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
HOST
Denny's Restaurant
Clear Brook, VA
11.2019 - 12.2019
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Used cash registers and credit card machines to cash out customers.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Education
Bachelor of Fine Arts - Acting
West Virginia University
Morgantown, WV05-2025
High School Diploma - undefined
Musselman High School
Inwood, WV05-2021
Skills
- Customer Service/Guest Inquiries
- Verbal and Written Communication
- Order Taking
- Cash Management
- Product Knowledge
- Issue Resolution
- Time Management and Multitasking Skills
- Stocking and Replenishing
- Hospitality and Accommodation
- Positive attitude
- Problem-solving
- Teamwork and collaboration
Timeline
Team Member
Sheetz
08.2025 - Current
SALES ASSOCIATE
Goodwill of North Central West Virginia
05.2023 - 06.2025
CASHIER
Horizon Goodwill Industries
06.2022 - 08.2022
CASHIER
Horizon Goodwill Industries
10.2020 - 05.2022
CASHIER
Dairy Queen Grill & Chill
03.2020 - 10.2020
HOST
Denny's Restaurant
11.2019 - 12.2019
High School Diploma - undefined
Musselman High School
Bachelor of Fine Arts - Acting
West Virginia University